JSTRONG Posted February 13, 2018 Share Posted February 13, 2018 Hello All I am trying to use a fat32 formatted usb drive with jpeg pictures on them. I plug it into the EA5 and it seems the ea5 does not recognize the usb drive. Anything I should be trying to get pictures to be displayed on my touch screens? Link to comment Share on other sites More sharing options...
thegreatheed Posted February 13, 2018 Share Posted February 13, 2018 Follow the instructions in Composer Pro/HE/ME user guides? You're doing it backward. Basically, insert empty USB, open Composer, then load pictures using Composer. Link to comment Share on other sites More sharing options...
JSTRONG Posted February 13, 2018 Author Share Posted February 13, 2018 wow ok trying now. thanks Link to comment Share on other sites More sharing options...
JSTRONG Posted February 13, 2018 Author Share Posted February 13, 2018 OK I formatted the Usb drive and inserted it the ea5 Under agents-screen saver I only see "network file storage" does my dealer have to install the USB storage device? Thanks Link to comment Share on other sites More sharing options...
JSTRONG Posted February 13, 2018 Author Share Posted February 13, 2018 I tried disconnecting and reconnecting to director but it still shows the "network file storage" as the only option Link to comment Share on other sites More sharing options...
Cyknight Posted February 13, 2018 Share Posted February 13, 2018 What type of drive? Please make sure you use as simple a drive as possible (no software, no encryption etc) from a normal manufacturer. USB storage just shows up after a few seconds, there is no driver to install. Link to comment Share on other sites More sharing options...
JSTRONG Posted February 14, 2018 Author Share Posted February 14, 2018 Its just a simple little keychain usb stick and I think this is the problem. DISKPART> list disk Disk ### Status Size Free Dyn Gpt -------- ------------- ------- ------- --- --- Disk 0 Online 238 GB 0 B * Disk 1 Online 3840 MB 0 B Link to comment Share on other sites More sharing options...
JSTRONG Posted February 14, 2018 Author Share Posted February 14, 2018 deleted the partitions and created a simple volume and it still didnt work. so now I am trying to different usb stick Link to comment Share on other sites More sharing options...
JSTRONG Posted February 14, 2018 Author Share Posted February 14, 2018 tried another USB stick and this also does not show up. So it must be something else. Anyone else get a USB storage stick to be reocgnized by the EA controller? Link to comment Share on other sites More sharing options...
Cyknight Posted February 14, 2018 Share Posted February 14, 2018 I have dozens in the field and two in my own system. USB stick to an EA (or any other) controller is NOT an issue as such. Every single time I've seen issues with a USB stick not being recognized, it's been the stick. Not that there is by default something 'wrong' with the stick - controllers/the C4 OS are just picky. I've always just used Sandisk basic USB stick. Pick one of those up (get a small one just to test if you want) and try it. If THAT doesn't work, you may be the first one that I know of with a failed USB port... Link to comment Share on other sites More sharing options...
JSTRONG Posted February 14, 2018 Author Share Posted February 14, 2018 Thanks again I tried a 3rd sandisk and this was accepted. SO now in agents-screen saver I see the sandisk NEW_VOLUME and when I go to media-screen saver I click configure and I get the following error "THE PHOTO SCREEN SAVER IS EITHER UNDEFINED OR THE LOCATION IS NOT REACHABLE ON THE NETWORK. CHECK TO TO SEE IF THE FILE STORAGE DEVICE IS CONNECTED PROPERLY AND TRY AGAIN" When I try to add photos I get the following error YOU CANT CONNECT TO THE FILE SHARE BECAUSE ITS NOT SECURE. THIS SHARE REQUIRES THE OBSOLETE SMB1 PROTOCOL, WHICH IS UNSAFE.. YOUS SYSTEM REQUIRES SMB2 OR HIGHER Link to comment Share on other sites More sharing options...
Cyknight Posted February 14, 2018 Share Posted February 14, 2018 Under agents you should be able to select screensaver and there would be drop down menus including one to select the device to use. There shouldn't be a 'configure button'. Try setting it to the USB there first. Link to comment Share on other sites More sharing options...
JSTRONG Posted February 14, 2018 Author Share Posted February 14, 2018 Hello Yes I did that.. Agents-screen saver and I see the USB stick and I select it. Here is the image Link to comment Share on other sites More sharing options...
JSTRONG Posted February 14, 2018 Author Share Posted February 14, 2018 then I click media-screen saver and see this when I try to add a photo Link to comment Share on other sites More sharing options...
JSTRONG Posted February 14, 2018 Author Share Posted February 14, 2018 Then if I try media-screensaver-configure.. I get this error Link to comment Share on other sites More sharing options...
Cyknight Posted February 14, 2018 Share Posted February 14, 2018 Hmmm, really weird. I'll do some digging and if I come across anything I'll let you know, but this may be more something for C4 techsupport to look at. Link to comment Share on other sites More sharing options...
JSTRONG Posted February 14, 2018 Author Share Posted February 14, 2018 Thank you cynight Link to comment Share on other sites More sharing options...
JSTRONG Posted February 15, 2018 Author Share Posted February 15, 2018 Here is the FIX for my situation. "turn windows features on or off" Expand SMB 1.0/CIFS File Sharing Check the box for SMB 1.0/CIFS Client It works now. Link to comment Share on other sites More sharing options...
Cyknight Posted February 15, 2018 Share Posted February 15, 2018 Hmm weirdest thing, I'll try that out. Link to comment Share on other sites More sharing options...
JSTRONG Posted February 15, 2018 Author Share Posted February 15, 2018 That is a kB article from c4 but they were not clear at all with it Link to comment Share on other sites More sharing options...
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