Smac79 Posted October 28, 2018 Share Posted October 28, 2018 Hi, i have an issue with my c4 system. lights, cctv and music all work fine. I restarted the control and the router and now... C4 cannot connect to the Heatmiser Thermostats. The temperature icons display as ‘ - - ‘ i can connect to the Thermostats from the Heatmiser Neo application no problem at all. can anyone provide any guidance on how to get the two to integrate? Many thanks in advance for your help. Link to comment Share on other sites More sharing options...
Matt Lowe Posted October 28, 2018 Share Posted October 28, 2018 may need to resync them with the driver. If you have composer HE you should be able to check the properties page of the driver and see if it can lend any information. Link to comment Share on other sites More sharing options...
blub Posted October 29, 2018 Share Posted October 29, 2018 Yep go to the properties page of the Neo system driver and look if its connected. I would guess it is not connected - my guess would be that the IP of the hub changed. Link to comment Share on other sites More sharing options...
Smac79 Posted October 29, 2018 Author Share Posted October 29, 2018 Can someone explain how I look at the properties of the Neo System driver please? I am not a dealer - is there a management console I access to do this? Thanks Link to comment Share on other sites More sharing options...
Matt Lowe Posted October 29, 2018 Share Posted October 29, 2018 8 hours ago, Smac79 said: Can someone explain how I look at the properties of the Neo System driver please? I am not a dealer - is there a management console I access to do this? Thanks you would need composer Home edition. Link to comment Share on other sites More sharing options...
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Smac79
Hi,
i have an issue with my c4 system. lights, cctv and music all work fine. I restarted the control and the router and now...
C4 cannot connect to the Heatmiser Thermostats. The temperature icons display as ‘ - - ‘
i can connect to the Thermostats from the Heatmiser Neo application no problem at all.
can anyone provide any guidance on how to get the two to integrate?
Many thanks in advance for your help.
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