Carl Darby Posted September 13, 2019 Share Posted September 13, 2019 Hi. I moved into a house recently, and it has control4 - ace! The guy who used to live there is a control4 pro, but is crazy busy so I thought I'd ask here. He created me a control4 account and if I log in, I can see my controller is checked in. It's an HC800, last checked in yesterday. However, I have no licences and as such I can't connect a phone or tablet app to control the system. I know the previous owner used to be able to do this, so any idea where the licences are? I know this may have been asked before but I've read conflicting information and I'm left a bit confused. Many thanks for any replies. Quote Link to comment Share on other sites More sharing options...
sonic30101 Posted September 13, 2019 Share Posted September 13, 2019 it is probably an older hc800 that doesnt have the license bundled so it is tied to his account. He would have to give you the credentials andd you can change the email/password/account name and register the controller to that Quote Link to comment Share on other sites More sharing options...
Carl Darby Posted September 13, 2019 Author Share Posted September 13, 2019 I see. So it seems what he has done is create me a new account (which he gave me the details to) and registered the controller on this new account, leaving the licences on his original account? Whereas instead, the existing account should of kind of....come with the house? And therefore I would of had the licences? I guess the problem there is that he is a c4 pro and his account is probably linked to his work. Quote Link to comment Share on other sites More sharing options...
lippavisual Posted September 13, 2019 Share Posted September 13, 2019 Have him get you a new controller. This will be your easiest way. Or purchase used on here. I doubt if its his work account, he'd be giving any access to you. Quote Link to comment Share on other sites More sharing options...
Carl Darby Posted September 13, 2019 Author Share Posted September 13, 2019 If I purchased a used controller with licences, would I just plug it into my existing network at home? Or would it then need 'programming in'? Quote Link to comment Share on other sites More sharing options...
-defunct- Posted September 13, 2019 Share Posted September 13, 2019 It would need programming in. So you'd have to ask that 'pro' or call a dealer. Quote Link to comment Share on other sites More sharing options...
-defunct- Posted September 13, 2019 Share Posted September 13, 2019 I would highly suggest looking around for a good dealer in your area to help you through your ownership. Quote Link to comment Share on other sites More sharing options...
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