Jake004627 Posted April 23, 2020 Share Posted April 23, 2020 I recently got a new phone, Samsung s20 and my notifications are not coming through. I have made sure that on my online account my new phone has been added/updated. I also know that the notifications are being sent because another phone on the account is getting them. Any help is appreciated. Thanks Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 23, 2020 Share Posted April 23, 2020 You have to enable notifications for that device in the customer portal -defunct- 1 Quote Link to comment Share on other sites More sharing options...
Jake004627 Posted April 23, 2020 Author Share Posted April 23, 2020 18 minutes ago, msgreenf said: You have to enable notifications for that device in the customer portal Like this? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 23, 2020 Share Posted April 23, 2020 Yes Quote Link to comment Share on other sites More sharing options...
Jake004627 Posted April 23, 2020 Author Share Posted April 23, 2020 2 minutes ago, msgreenf said: Yes Ok then yes, that was also done. Quote Link to comment Share on other sites More sharing options...
dcovach Posted April 23, 2020 Share Posted April 23, 2020 Not sure if this will help but "reset" the app and log back into that system. Quote Link to comment Share on other sites More sharing options...
Jake004627 Posted April 23, 2020 Author Share Posted April 23, 2020 1 hour ago, dcovach said: Not sure if this will help but "reset" the app and log back into that system. Not sure how to reset the app. But in the past I did delete it and reinstall. I also just now deleted my system (on the app) then added it again and login. Quote Link to comment Share on other sites More sharing options...
-defunct- Posted April 24, 2020 Share Posted April 24, 2020 If everything you have done still hasn't fixed it. Then you can check if your phone is limiting background data for the app. It won't get notifications if background data is disabled. Quote Link to comment Share on other sites More sharing options...
Jake004627 Posted April 24, 2020 Author Share Posted April 24, 2020 1 hour ago, Dunamivora said: If everything you have done still hasn't fixed it. Then you can check if your phone is limiting background data for the app. It won't get notifications if background data is disabled. That one? Quote Link to comment Share on other sites More sharing options...
-defunct- Posted April 24, 2020 Share Posted April 24, 2020 Correct. You'll need to allow app while data saver is on. Quote Link to comment Share on other sites More sharing options...
Jake004627 Posted April 24, 2020 Author Share Posted April 24, 2020 3 hours ago, Dunamivora said: Correct. You'll need to allow app while data saver is on. Date saver is/was off Quote Link to comment Share on other sites More sharing options...
zaphod Posted April 24, 2020 Share Posted April 24, 2020 8.5GB of mobile data - you must not be sheltering in place. My Mobile data usage has gone to pretty much zero. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 24, 2020 Share Posted April 24, 2020 8.5GB of mobile data - you must not be sheltering in place. My Mobile data usage has gone to pretty much zero.You do you always pickup threads and make comments that are totally not related? zaphod 1 Quote Link to comment Share on other sites More sharing options...
Jake004627 Posted April 25, 2020 Author Share Posted April 25, 2020 4 hours ago, zaphod said: 8.5GB of mobile data - you must not be sheltering in place. My Mobile data usage has gone to pretty much zero. I'm an essential employee that works for an electric utility company. Yes, business as normal. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
zaphod Posted April 25, 2020 Share Posted April 25, 2020 Makes sense. I didn't intend my comment to come across as critical. Jake004627 1 Quote Link to comment Share on other sites More sharing options...
Jake004627 Posted May 13, 2020 Author Share Posted May 13, 2020 Well I've have contacted c4 now for the second time. Well see if they actually respond this time. I hope they don't let me down. Quote Link to comment Share on other sites More sharing options...
johnpg Posted May 13, 2020 Share Posted May 13, 2020 I've seen similar behavior, but it's even weirder because I would get some notifications, some of the time. The last time this happened I solved it by rebooting the controller. You can always give that a try. Quote Link to comment Share on other sites More sharing options...
Jake004627 Posted May 15, 2020 Author Share Posted May 15, 2020 Update. I emailed their support team and they have helped a ton. They asked for some logs from the app and asked a few questions. Turns out to correct this problem I may have to upgrade to OS 3. Not sure the issue behind it all but they sent me a beta app for OS 2 and it seamed to work correctly. A+ for c4 app developers. Quote Link to comment Share on other sites More sharing options...
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