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Neeo remote not charging


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I have a feeling an RMA will be needed but wanted to see if anyone else has ran into this problem.

So we left town for the weekend and left the remote off the charger but it still had charge when we got back so used it a bit then put it on the charger. Went to go use it today and it was completely dead. Now we cannot get it to charge at all and I have tested the block to make sure it's working and tried different outlets.Has anyone ran into a bad charging base or something like this yet?

We got this one just after they came out and it has had a couple of other little annoying issues so could just be a bad one out of one of those first batches but wanted to check here before our dealer comes out monday for some other work. 



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