AtlantaSteven Posted May 20, 2021 Share Posted May 20, 2021 Hi, Suddenly I am unable to access my system via the C4 app or via Alexa. This worked fine this morning, at least Alexa did. I can access the system via C4 Home Edition. My TV remote and all (at least all I tested) wall switches work fine. Any suggestions? thanks in advance. Quote Link to comment Share on other sites More sharing options...
sonic30101 Posted May 20, 2021 Share Posted May 20, 2021 A possible strange double nat situation? Do you have a modem and separate router or access points? And if your phone is on the wrong one you may not be able to connect assuming the 4sight item to check below. Also do you have an active 4signt license on customer.control4.com Quote Link to comment Share on other sites More sharing options...
AtlantaSteven Posted May 20, 2021 Author Share Posted May 20, 2021 nothing changed. I am on the same network I've always been on. I just checked. my 4Sight is still active. Quote Link to comment Share on other sites More sharing options...
AtlantaSteven Posted May 20, 2021 Author Share Posted May 20, 2021 I just unlinked Alexa and then re-linked. no change. I still can't log in to C4 app. Strange Quote Link to comment Share on other sites More sharing options...
AtlantaSteven Posted May 20, 2021 Author Share Posted May 20, 2021 rebooted and then removed and added system. All set now. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 20, 2021 Share Posted May 20, 2021 3 minutes ago, AtlantaSteven said: rebooted and then removed and added system. All set now. that's caused you asked the right guy AtlantaSteven and Topspin14m 1 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.