hanya2714 Posted November 4, 2022 Share Posted November 4, 2022 Urgent help needed--Hurricane Ian took out our power. Unfortunately, the generator messed with our Control 4 System. All lights working but we replaced two key pads that need to be programmed. The new key pads turn on but don't do anything. Hoping a remote dealer can access and help us reprogram. Local Control 4 dealers will only come out to update/replace the entire HC200 system ;-( Not in the situation to be able to drop 4k right now on light after Hurricane. Appreciate your help. Call me 410-241-3320 Thank you in advance Anna Marie Quote Link to comment Share on other sites More sharing options...
c4toys Posted November 4, 2022 Share Posted November 4, 2022 its just a keypad! patience will get you further with remote support. Three posts make me say pass, I like calm customers - super cool also helps! Quote Link to comment Share on other sites More sharing options...
msgreenf Posted November 4, 2022 Share Posted November 4, 2022 HC200 says old system so a pita Quote Link to comment Share on other sites More sharing options...
msgreenf Posted November 4, 2022 Share Posted November 4, 2022 And potentially you can't even remote into it Quote Link to comment Share on other sites More sharing options...
hanya2714 Posted November 4, 2022 Author Share Posted November 4, 2022 Control 4 corporate tech saying a remote dealer should be able to …open to suggestions or if you are based in Orlando/Ocala area would anyone be willing to be hired to come to the site and program? Quote Link to comment Share on other sites More sharing options...
hanya2714 Posted November 4, 2022 Author Share Posted November 4, 2022 1 hour ago, c4toys said: its just a keypad! patience will get you further with remote support. Three posts make me say pass, I like calm customers - super cool also helps! To be honest I wasn’t sure which post to go onto totally calm cool and collect . Just frustrated that local control 4 company won’t come out just to reprogram urging me to upgrade Quote Link to comment Share on other sites More sharing options...
Andrew luecke Posted November 4, 2022 Share Posted November 4, 2022 2 hours ago, hanya2714 said: To be honest I wasn’t sure which post to go onto totally calm cool and collect . Just frustrated that local control 4 company won’t come out just to reprogram urging me to upgrade One thought may be because if you're using a HC200 still (which were released in 2008), you might still be on embernet (which predates Zigbee). Unfortunately, using such an older controller complicates a lot of things ranging from potential driver breakage, to embernet. There's a lot of factors involved (in fact, such an old version of the programming software may even have trouble on their computer), so there are a lot of risks on their side. If you're trying to save money, you may even be better off trying to get a second hand HC800 for now (which is EOL too, but at least runs the 2nd latest Control4 OS), and then later upgrade to core series when you have the money. Quote Link to comment Share on other sites More sharing options...
hanya2714 Posted November 5, 2022 Author Share Posted November 5, 2022 2 hours ago, Andrew luecke said: One thought may be because if you're using a HC200 still (which were released in 2008), you might still be on embernet (which predates Zigbee). Unfortunately, using such an older controller complicates a lot of things ranging from potential driver breakage, to embernet. There's a lot of factors involved (in fact, such an old version of the programming software may even have trouble on their computer), so there are a lot of risks on their side. If you're trying to save money, you may even be better off trying to get a second hand HC800 for now (which is EOL too, but at least runs the 2nd latest Control4 OS), and then later upgrade to core series when you have the money. The system is running fine...just two keypads died out...replaced the keypads...lights on the pads-Control 4 says they just need to be programmed to talk to the system. Like to try to first try this and then take it from there Quote Link to comment Share on other sites More sharing options...
BXTR Posted November 5, 2022 Share Posted November 5, 2022 In the Settings portion of the C4 app, after you click on the system, it should say what OS version you’re on What version does it indicate? If it’s really old, adding those switches is like saying “here’s my 14 year old laptop, please install Windows 11” Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.