Jump to content
C4 Forums | Control4

Recommended Posts

Posted

I am looking for someone that would be willing to help me fix and setup a Unifi network. 

Recently as in 3 days ago my UDM Pro decided to spontaneously factory reset itself. After the reset, it worked for about 5 minutes then went into recovery mode.  I touch the screen to allow it to recover and it went through the process but went right back into recovery mode.  I then manually reset the UDM-Pro and it worked for 5 minutes but again went into recovery mode.  When it did work for 5 minutes, although it would not adopt anything as it said they were under another controller.  Since the switch is right there in the rack, I did try to reset both the switch and the UDM and which allowed the UDM to adopt it, but shortly after the UDM went back into recovery mode.  I contacted Unifi by email, but never heard a response.  I looked up the receipt, which was from B&H, an authorized Unifi dealer and noticed I purchase it 2/24/21, with a confirmed delivery date of 3/5/21, so I filled out an RMA since it was within 2-years of delivery. I received notice from Unifi that since I did not purchase it directly from Unifi it only had 1-year warranty from the time B&H received it (I know weird right) and not the 2-year warranty you get when purchasing direct, which starts the time it is delivered.

I have the following:

Long story short is:

  • Have any of you seen this problem before?
  • Is it fixable locally, or do I need to purchase a new UDM-Pro?
  • Once I get if fixed or a new unit is there anyone willing to help setup the network properly (For a fee of course)? I would like to have everything with a static IP, as things change then they drop of the C4 automation.

I look forward to the group’s thoughts, about this issue and future network programming.


This thread is quite old. Please consider starting a new thread rather than reviving this one.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.