Dual-Load Dimmer fault

[Lennon1216]

Hi Guys

We've done an site, where we changed a venues old switches to Keypad Dimmers, and Dual-load dimmers. A third party electrician fitted some LED strips, composer reported Short Circuit on that load a few times, but once you clear it it works for about a day or two. I spoke to C4 they said it's the transformer of the LED Strip as if it's bad quality, even if the LED strip works independently well, the dimmer will pick up some issue and will report short circuit. We changed the transformer to one that we use with our LED Strips all the time, but the client still calls us that they can't turn the light on and lights are flashing on the keypad. The problem is they always call the next day, and when I login I can't see any faults. 

Any of you came across this? 

[lippavisual]

Are you using a dimmable transformer for the LEDs?  Are the LEDs capable of being dimmed?  Do you have at least the minimum load rating for the transformer?

[Cyknight]

12 hours ago, Lennon1216 said:

A third party electrician fitted some LED strips,

 

5 hours ago, lippavisual said:

Are the LEDs capable of being dimmed?

That would be my guess of the problem.