eggzlot Posted September 27, 2023 Share Posted September 27, 2023 Wife and I had iPhone 12's, traded them in this weekend for the 15's and now Intercom function isnt working. Previously it worked fine. When the door bell rings, we used to get the Intercom Call + a C4 Push notification with a image of who is at the door Currently we get just the push notification, not the actual call We each have our own log in, installed the C4 app and logged in using our personal log ins. We can do anything else we want with the C4 apps. I checked, registered users on the C4 Portal (duh we were able to log into the app), 4sight is up to date, etc. Within the app itself, there is an enable/disable intercom button, and that is pushed to on, so the intercom should work. Am I missing something silly? Something I set up 2-3 years ago and forgot to click something somewhere? Quote Link to comment Share on other sites More sharing options...
RAV Posted September 27, 2023 Share Posted September 27, 2023 Did you try disable/delete the old phones in your portal account under users devices? Quote Link to comment Share on other sites More sharing options...
eggzlot Posted September 27, 2023 Author Share Posted September 27, 2023 (edited) 3 minutes ago, RAV said: Did you try disable/delete the old phones in your portal account under users devices? Yes old phones have been deleted. only devices are my HE computer, my 3 tablets and 2 (new) iPhones though to be fair, I did delete after the last time someone rang the door bell. let me see if my deleting the old phones fixed it. Edited September 27, 2023 by eggzlot Quote Link to comment Share on other sites More sharing options...
eggzlot Posted September 27, 2023 Author Share Posted September 27, 2023 11 minutes ago, RAV said: Did you try disable/delete the old phones in your portal account under users devices? worked for 1 of the 2 phones. hmm Quote Link to comment Share on other sites More sharing options...
cdcllc Posted September 27, 2023 Share Posted September 27, 2023 I did a clean re-install of a poorly performing iPad over the weekend and ended up needing to cycle disable/enable on My Control4 before it would work. It was weird doing the cycle - I had to press disable, go off page and the come back before it would show disabled status. Same process again to show enabled. May not work for iPhone intercom, but so easy to do it’s worth a shot, if not already done. Quote Link to comment Share on other sites More sharing options...
eggzlot Posted October 2, 2023 Author Share Posted October 2, 2023 not much to add other than I got busy, forgot about this, and all the sudden this weekend we noticed my wife's phone is working. so yeah, maybe fixed itself... Quote Link to comment Share on other sites More sharing options...
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