jacdx Posted November 11, 2011 Share Posted November 11, 2011 This afternoon I noticed that my motions weren't turning lights on. Internet was working fine. But Director was down...navigators not connected. My HC-1000 disappeared off of the network but would respond to pings. Thought it might be time to power cycle everything. So I did, and all I get is a solid Power LED. No Data or Link LED activity at all, not even a blink. I power cycled again. Same. Reset. Same. Hard reset. Same. I figured it might be doing a fsck on the drive, but I've given it more than an hour and it still doesn't show any life. It's a V3, only a few months old, and has only had to be reset once a couple months ago, otherwise rock solid.Is there anything else to try or does this thing need to be replaced? It's only been a few hours and I already miss my automation . Link to comment Share on other sites More sharing options...
chesterwilson Posted November 11, 2011 Share Posted November 11, 2011 This afternoon I noticed that my motions weren't turning lights on. Internet was working fine. But Director was down...navigators not connected. My HC-1000 disappeared off of the network but would respond to pings. Thought it might be time to power cycle everything. So I did, and all I get is a solid Power LED. No Data or Link LED activity at all, not even a blink. I power cycled again. Same. Reset. Same. Hard reset. Same. I figured it might be doing a fsck on the drive, but I've given it more than an hour and it still doesn't show any life. It's a V3, only a few months old, and has only had to be reset once a couple months ago, otherwise rock solid.Is there anything else to try or does this thing need to be replaced? It's only been a few hours and I already miss my automation .Dealer can try a usb restore, if it doesn't work your SOL. It happened to me a couple of months ago and it took C4 6 weeks to get it back to me. Maybe they can swing an advance RMA for you or your dealer has a spare. Link to comment Share on other sites More sharing options...
chesterwilson Posted November 11, 2011 Share Posted November 11, 2011 What version are you on? Link to comment Share on other sites More sharing options...
digitaltrader Posted November 11, 2011 Share Posted November 11, 2011 This afternoon I noticed that my motions weren't turning lights on. Internet was working fine. But Director was down...navigators not connected. My HC-1000 disappeared off of the network but would respond to pings. Thought it might be time to power cycle everything. So I did, and all I get is a solid Power LED. No Data or Link LED activity at all, not even a blink. I power cycled again. Same. Reset. Same. Hard reset. Same. I figured it might be doing a fsck on the drive, but I've given it more than an hour and it still doesn't show any life. It's a V3, only a few months old, and has only had to be reset once a couple months ago, otherwise rock solid.Is there anything else to try or does this thing need to be replaced? It's only been a few hours and I already miss my automation .Same thing happened to me and dealer had me a replacement in a week. These seem to have a high failure rate for such an important portion of the project. Even a 0.1% failure rate would be considered high. Link to comment Share on other sites More sharing options...
jacdx Posted November 11, 2011 Author Share Posted November 11, 2011 What version are you on?Latest Link to comment Share on other sites More sharing options...
chesterwilson Posted November 11, 2011 Share Posted November 11, 2011 What version are you on?LatestIt must be something with 2.0, I have never seen so many hc1000's go down before. Link to comment Share on other sites More sharing options...
jacdx Posted November 11, 2011 Author Share Posted November 11, 2011 I will say this: I'm patting myself on the back right now for buying this through legit channels instead of eBay like I was going to. I didn't think I would need the warranty... Link to comment Share on other sites More sharing options...
chesterwilson Posted November 11, 2011 Share Posted November 11, 2011 I will say this: I'm patting myself on the back right now for buying this through legit channels instead of eBay like I was going to. I didn't think I would need the warranty...My max c4 purchase on ebay is $350 otherwise its through a dealer. Especially for the HC, they just don't make much sense to buy on ebay, there not that much cheaper (as in you can't pay half or less). Link to comment Share on other sites More sharing options...
RyanE Posted November 11, 2011 Share Posted November 11, 2011 Do you have a backup of your project?RyanE Link to comment Share on other sites More sharing options...
digitaltrader Posted November 11, 2011 Share Posted November 11, 2011 I recently learned the hard way that a backup doesn't include the voice announcements. I had over 100 of them that I had to recreate. RyanE is there a way to backup the .wav announcements? Link to comment Share on other sites More sharing options...
RyanE Posted November 11, 2011 Share Posted November 11, 2011 Aren't they on a share available from the controller?Search Windows (SMB) shares off your controller, I'm guessing the announcements can be found there, you just need to zip up those folders over the network.RyanE Link to comment Share on other sites More sharing options...
RyanE Posted November 11, 2011 Share Posted November 11, 2011 Also, if you're backing up your project, be sure and do the 'full backup' option, which includes cover art and the media database.RyanE Link to comment Share on other sites More sharing options...
jacdx Posted November 12, 2011 Author Share Posted November 12, 2011 Yep, I have one. A month old, but nevertheless. Only missing the very latest programming, thank gawd. Link to comment Share on other sites More sharing options...
alcatoe Posted June 11, 2012 Share Posted June 11, 2012 Yep, I have one. A month old, but nevertheless. Only missing the very latest programming, thank gawd.Did the restore fix this issue? Link to comment Share on other sites More sharing options...
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