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Gene

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Posts posted by Gene

  1. This conversation is VERY interesting and already shows SNAP has a marketing/perception problem before any of this even begins....WOW!  Transparency avoided right below!  Done for a reason...

    Fishy or suspicious by someone who covers and reports monthly on integration will only lead to more problems.  We shall see how their avoidance shakes out.... (I guarantee any of those dealers won't dare speak negatively now if fear of their business etc...)  Ashame.

     

    ====================

    So I asked to be provided with the list of the 23 integrators who were on the advisory panel and who were instrumental in designing this manufacturer program. I wanted to reach out to them to hear about it from their perspective and in their own words.

    Heyman responded, “I think that’s a reasonable ‘ask’.” He went on to add, “So I think it reasonable that you speak with them… We’ll come back to you on that.”

    My ‘Reasonable’ Request was Denied

    I asked that question directly to John Heyman and Graham Jaenicke face-to-face (on a Google Meet video call). Several days later, I received an email from their outside public relations person cheerfully informing me that the company had decided to host a panel discussion with members of the advisory board. I will have the opportunity to question them there.

    The company has also helpfully rewritten its press release to now include direct quotes from three of the panel members. I am welcome to use them freely. Hmmmm…something’s starting to sound fishy.

    In other words, my request was denied.

    Suspicious: Denying a Request the CEO Called ‘Reasonable’

    I did not expect that – a shorter sub-list perhaps, but a denial was not on my radar screen. It appears that Snap One wants to be there when I question these folks – whose thoughts will be provided at an event organized by the company. And who would of course be aware of the presence of the Snap One executives.

    That was disappointing…

    I find this all a little suspicious. If everything related to the advisory panel was as presented to me, what possible reason could there be to not provide me with direct access?

  2. 1 hour ago, GregCAMS said:

    Control4 Connect

    • Using Core Lite - $99/year
    • Using any other controller - $249/year

    Control4 Assist (Optional service)

    • $899/year - Base package
    • $2,999/year - Premium

     

    Link to details - https://www.residentialsystems.com/technology/automation/snap-one-launches-saas-for-control4-adds-new-service-options

    This thread also have Vimeo video link to what what was provided to the dealers.

     

    Not sure about your dealer.  Here in my area the equivalent of the Premium is $150/month that includes all of what is listed in that offering plus dozens more elements and onsite cleaning and servicing of the rack twice per year.  

    Thanks!  I'm wondering if Composer HE or Pro would change on the client side (given increase in guaranteed revenue to C4 and a dealer of record).

    I think as someone else said, it will consolidate dealers within a year or so.

  3. Interesting concept but I agree, very vague....maybe by design to see if it will actually work because it will segment who purchases and stays updated. 

    Maybe will actually lead them to fix or produce products that actually work as advertised for all/each user (i.e. Halo voice). 

    Vague to possible pivot if its a disaster...

    Time will tell.

  4. I do believe that when migrating from 10.6 to OS 3.3.1 if not done correctly can produce crazy results.  I'm having all kinds of problems.  My dealer couldn't get it working so someone from C4 tech support did it....still not working correctly and wonder if I should just start over with a new project or get another dealer to see about fixing.  I never had issues with 10.6, now all kinds of weird things.  I too have a core3 and see high usage but figured it that was normal.

  5. EOL for controllers is a non issue especially when they are 10 years old.  I would assume it would be at 4 or 5 years.  In a specific (niche) market and in technology this is even more the case. No one makes you upgrade.  Windows 95 was replaced 3 years later with Windows 98 and all support dropped in 2001 (6 years later for Win95).  Stinks yes, no updates, but you can still use it....just not any new games, etc... just like using the hc800 and staying on a previous OS; if you want more flexibility, utilize more components (audio matrix, video matrix, i/o extender, controller) but in the end you'll need to upgrade to extend the functionality esp as new products are developed that integrate. This debate pops up every now and then, but really is no debate at all.  Moore's law is alive and well and I can't wait to see what else is coming...I'm glad they are writing new code and being innovative (and should change more often but thats just me).

    Love the new remotes!  Can't wait to get them.

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