Jobu604

Probably a long shot, but does anyone have one of these for sale?

My dealer ordered in and tried a Binary balun - it works ok but not great, as there's a bit of a lag when switching sources and not all sources work.  I swapped a known good c4-lu1 and it works fine.

Worth trying the AVPro balun (or another one) do you think?

I have the same issue here - any suggestion on a replacement balun given that the C4-LU1 is no longer available?

Will do, thanks!

Ah yes, I see a "Power on Delay" which seems to be set at 18 seconds.

Was able to switch these over to IP control.  Fixed the issue, but it seems to take several seconds for the box to "wake up" when it's first turned on (i.e., there's a delay before the control starts to work).  Is this normal?  

Thank you!

Yeah, will likely go this route as a search of the forums indicates that similar issues seem to have been resolved by taking this approach.  I was just wondering if there may be a quicker/simpler fix on my side prior to getting my dealer to do this.

Hi all,

I have a strange issue with one of my cable boxes (it's a Rogers/Shaw 4K box in Canada, equivalent to Xfinity in the US).  We have two such boxes connected to a C4 matrix, exact same physical set up and driver, but we are only seeing issues with one.

Specifically, the "Menu" button on the CX4 remote/app only works intermittently (there is typically only a response 25% of the time or so when the Menu button is pressed).  When the box does respond, it sometimes pauses the TV when it brings up the Menu (i.e., Menu button seems to also trigger pause).  Within the Menu, the forward arrow will sometimes activate the fast forward (i.e., it scrolls through options but also triggers fast forward).

The native remote works properly.  We've tried relocating the box, re-setting the IR blaster and restarting the Controller, all to no avail.

Any ideas?

Also having this issue.

I am having the same issue - cannot login to SiriusXM via C4.

I was able to re-link the skill just now. Appears to be back up. 

I disabled and tried to re-link and got the same error message as you. 

2 hours ago, Nitin said:

Getting the "XYZ device is not responding" msg from Alexa. Everything was ok as of yesterday. No changes made.
Tried disconnecting C4 skill and reconnecting, getting the attached error msg.

Is your Alexa integration working ok?

Also not working for me today. Wonder if it’s a widespread issue. 

Do I need Composer Pro (i.e., dealer) for this? I seem to be able to have all of these options in Home Composer but don't see the field to enter the email address to authenticate.

I am not sure how do to this - in Home Composer I tried to "Reconnect to Sense" and then "REset Account Connection" and now in the Lua output when  check status it says "Setup OAuth to Continue".  What do I do next, or do I need my dealer to do something?

Anyone having any issues with the Sense driver?  I get an error on all devices "Unable to Connect".  I have the latest driver and everything looks fine in the config.

Hi all - So I found out the issue here.  It was not a C4 issue.  I had to go into the Alexa app and add the A/V to my rooms within Alexa.  Somehow they were dropped, perhaps from a recent app update.  Anyway all good now.

1 minute ago, DIEHARD said:

Did you use Alexa to turn on the A/V devices? I mean it all depends on the device and if it can tell C4 it was turned on manually so really i am just asking does C4 know the a/v devices are on when you try to tell it to turn a room off?

My kids sometimes turn the TV's and stuff on manually and i have nothing polling or anything so C4 does not know they are on and if i tell Alexa to turn the room off.. C4 assumed the a/v stuff is already off so doesn't try.

Just another thought.

For me the "room off" with the exception of what i just said does turn off my a/v in 117 so i am not sure what would really be different.

I have never used Alexa to turn on A/V, just turn off as part of Room Off.  Nothing has changed in my setup.  Sometime recently there was a change on the C4 side which broke this.

6 minutes ago, DIEHARD said:

Is "master bedroom" a c4 device/room or is it a room built within Alexa?

It's a C4 room.  I've never built anything within Alexa - scences and devices are auto-discovered.

The issue is the "Room Off" command.  I can use Alexa fine to turn and turn off audio/video if I specifically say "turn on" or "turn off" <specific device>.  But when I say, "Turn off the master bedroom" for example, it only turns off lights and not A/V.  It always used to execute the full "off" function (i.e., lights and A/V).  Nothing in my configuration has changed.

On 7/10/2022 at 12:00 PM, Neo1738 said:

Same thing here. I did see on my customer account all Alexa source integrations (turn on keeping cameras, keeping roku, etc) were unchecked. Rechecked those can turn on but still won't turn off with room off command which it used to. 

v117 has not fixed this issue.

On 6/27/2022 at 10:28 AM, time2jet said:

I'm not referring to any ALS's, etc.  I was referring to the standard Control4 "Room Off" command which turns off the AV in a room (versus lighting etc).  I thought that the integration covered that command natively.  I used it constantly when leaving a room (Alexa, turn off the kitchen) and the Television or Music would turn off.   

This hasn't bene working for me for awhile either, and it used to - Room Off voice commands do not turn off the A/V.  I wasn't able to entirely follow the thread on this point - is v117 of the driver supposed to fix this or do I need to config on my end somehow?

Today’s update fixed this issue for me. 

Today’s app update does not appear to have fixed the issue.