pinkoos

Araknis AN-310-RT-4L2W Motorola SB7621

Thanks again for all the suggestions The modem doesn’t have WiFi, it’s just a modem I’ll continue to troubleshoot Again appreciate the help

Ah ok, no problem, I thought you were referring to a set top box from Comcast

I tried briefly connecting the Motorola to an iPad but was having problems getting the connection to be recognized, I'll have to explore that again and explore the Motorola settings, though I doubt it's setup as a router in the default config (which it should be running as I have never messed with its config) I do recall at some point having to do something about NAT in my router config because I was having issues connecting to my IP cameras from within my network (but no issues connecting outside my network) - what should I be checking in my router's NAT settings and making sure is either on or off? Thank you

No TV through Comcast - I get internet only through them I stream everything That's why I don't have any Comcast hardware

The cable modem is just a store bought Motorola SB something or another, it’s just a modem Incidentally I had switched that out with something to test if that could be the cause, but the problem still happened, so that ruled out the modem Yes no Comcast box, just the coaxial going to the modem and then the modem going to the router via Ethernet

No FIOS, only Comcast coming in through coaxial

So my understanding was that the Boost/SonosNet would offload all Sonos processing from my network essentially making it impossible for a Sonos storm to be the cause of my problems, is that wrong?

No Comcast hardware in our house at all

Yes basically I had two Beams, 3 SLs and a Roam on an S2 network And 1 old Connect on its own on an S1 network (hardwired by Ethernet to Araknis switch) At one point my dealer had me completely unplug the S1 Connect and see if the problem recurred, it did Then, I pulled the plug on the SLs and Roam and confirmed that the two Beams were connected via Wi-Fi only (I couldn’t completely disconnect the Beams from use as we need those for TV viewing), the problem recurred I’ve since sold off the SLs and Roam and bought a used 2nd gen Play 5 and bought a Sonos Boost so that all S2 Sonos products are on its own SonosNet network So this is what my Sonos S2 setup looks like right now: Boost hardwired to router, 2 Beams and Play 5 connected to the SonosNet network (none of them hardwired) My S1 setup: Sonos Connect hardwired to Araknis 24 port switch Do you see any issues with this setup that could potentially be the cause of my network woes? Thanks

Hi excuse my ignorance but is the possibility of a rogue DHCP server limited to only wired devices to any of the switches or could a wireless device be causing this problem as well Is there any way to look through the router config and tell which device could be causing this?

Thanks, this is really helpful info, though some of it is above my head LOL I can try and pass this on to my dealer to see if he can verify some of the settings you suggested and/or implement those settings It's just been so long as I mentioned and these constant outages have really disrupted our lives, constant rebooting of modems, routers, switches that we're at our wits' end Comcast is not going to do anything as they've been out multiple times, checked the lines inside and out and even yesterday I got on the line with them *during* a network crash to see if they can see anything on their end and it all looked fine on their end I believe my dealer is getting frustrated too (I don't blame him really) Regarding your bullet points: 1. I'll have to log into the switch and check for DHCP guarding; I believe STP is on already. Unfortunately, we have a few unmanaged switches downstream 2. I've tried monitoring based on weather, etc. but couldn't find a correlation 3. I don't know how to ping the router, I'll google how to do that during the next outage (if I'm home) and see what happens 4. I believe we have many devices with DHCP reservations but not all; I don't know how to check if we're using ARP By rogue DHCP server, what do you mean - one of my devices is acting as a server - is there anyway to tell that in the router or switch config? Thanks

Where are people buying these higher end brands? I don't believe the big box stores carry them, so are you buying direct from manufacturer or somewhere else?

Appreciate all the replies so far, thank you

In reference to my thread below about my ongoing network issues, I'm just wondering what type hardware you would buy today if you were starting from scratch Not saying that I would be doing this, but would be interesting to know what you would buy if you were building your system today I currently have all Araknis hardware (router, switch, POE switch, WAPs) I've heard good things about Ubiquiti/Unifi, what else is out there? And if you could specify specific models or lines within the brand, that would be helpful Oh and Control4 compatibility is not an absolute must in my case, but would be nice if it was

Hi, we've been having ongoing network/connectivity problems for over a year. In fact, it's been going on so long I don't even remember if it's a year or year and a half or even longer I've posted about various issues here during that time, I'm sure you can find my older posts about this Basically, we lose connection every few days and, sometimes, multiple times throughout the day (latest yesterday and this morning) Some devices lose connection to the internet whereas others do not; some are wired and some are wireless There's no apparent rhyme or reason to any of this I've had Comcast out 4 times, they've done thorough checks and couldn't find anything on their end each time My dealer has come out one time and got on the horn with Araknis while he was on site to try and troubleshoot They've tweaked some settings in the router config here and there but nothing has worked We've tried changing DNS, I've pulled my Sonos system off the network for a period of time to see if the issue went away (surprise, it didn't) and then connected it to a Sonos Boost so it's on its own SonosNet to try and minimize Sonos causing a problem I've tried swapping out modems (again, no effect) Anyway, we're to the point where my dealer said we can finally try changing out the router I have all Araknis hardware (router, switch, POE switch 4 WAPs) He's going to try and come out next week and swap out the router with either a Pakedge he has laying around or, I think he also mentioned he has a Netgear that we can try He's suggested that I should just get and use Xfinity's router/wifi gateway, but I'm afraid he's just tired of dealing with this issue and wants me to use the Xfinity equipment so that Xfinity would have to troubleshoot any issues going forward (I'm just speculating) So, my question: if I just buy a high end router on my own, how difficult would it be for me to swap it out and try it out? I'm guessing that my dealer has configured the Araknis with different personalized settings in the config (static IP addresses for certain devices, etc.) Is there a way to download or copy that config and try to reproduce in any new router's config Also, how bad is it to mix and match hardware? At this point, we would just be switching routers, so all the remaining hardware would still be Araknis Would the switch, POE switch and WAPs still be able to play nicely with a Pakedge or Netgear or whatever router? Lastly, I'm guessing that as long as I set up the new router with the same SSID and password, all devices should be able to connect to it without having to reconnect or re-enter that info into each device Thanks

Hi I have an old style 7" in wall touchscreen that is at least 5 to 6 years old The way I've been using it 90% of the time is to just have a certain camera feed on full screen 24/7, so that we can, at a glance, see the status of this particular view It's been working fine like that up until maybe 4 to 6 weeks ago What started happening is that the screen would reboot (I know it's rebooting b/c I've caught it in the act several times) several times a day, landing back on the 'home screen.' I would then bring the view of the camera feed back onto the screen, and this would last again until the next automatic reboot In addition to this, for the last week or two, I've noticed the screen completely freezing up and becoming non-responsive Interestingly, the 4 little dots at the bottom of the screen (on the bezel) still function despite the remainder of the screen being frozen and non-responsive to touch I would use my OvrC app to reboot the screen and then bring my camera feed back up on the screen until, at least, either the next reboot or freeze Anyway, I'm guessing these are all signs and symptoms of impending death? Or, could there be an issue with the switch to which this touch screen is wired back to? Also, I'm wondering why the dots at the bottom remain functional despite the screen becoming unresponsive? Thanks

They have some cool stuff, thanks for the suggestion

I love this thing - has me using my Sonos Play 5 gen 2 much more No screens to deal with, no music to 'choose' - you just push the round central button to cycle through your favorites I cleaned up my favorites to only include Apple Music stations right now, so when I cycle through them, they start out with different tracks each time (as opposed to playlists or albums that would start out with the same song and would, thus, require me to open the Sonos app to either turn on shuffle or choose a different track, etc.) Only drawback is a Sonos limitation, not a limitation of the Lutron - Sonos favorites are always presented in alphabetical order...there's no way to re-order the favorites, so you have to cycle through them to reach your, for example, 'favorite' station each time The workaround for that is putting a number in front of whatever you want to be presented as first in the favorites list Anyway, this Lutron Pico is awesome

I don't know really b/c as I had mentioned, I wasn't worried about C4 integration

If I'm permitted to post links, here is the bridge: https://www.amazon.com/gp/product/B00XPW67ZM/ref=ppx_od_dt_b_asin_title_s00?ie=UTF8&th=1 And here is the Pico remote: https://www.amazon.com/gp/product/B01LC7O9MY/ref=ppx_od_dt_b_asin_title_s00?ie=UTF8&th=1 NB I learned after the fact that the 'non-audio' remote would have worked just fine, albeit with different labels for the buttons. Not sure why Lutron charges double for the 'audio' version, though I guess they're just taking advantage of the niche market In order to wall mount it, you need this bracket: https://www.amazon.com/gp/product/B00JZRAFEA/ref=ppx_od_dt_b_asin_title_s00?ie=UTF8&psc=1 And, for my purposes, I bought the 3 gang wallplate: https://www.amazon.com/gp/product/B0000V2UMU/ref=ppx_od_dt_b_asin_title_s00?ie=UTF8&psc=1 Since I wasn't sure if I wanted to wall mount it or keep on my desk, I had also gone ahead and bought the desk pedestal: https://www.amazon.com/gp/product/B003WGU2MU/ref=ppx_od_dt_b_asin_title_s00?ie=UTF8&th=1 It was only $10, so I'll probably just keep it rather than return, in case I either want to pull the Pico off the wall or just buy a second Pico to keep on my desk Anyway, I set it all up last night and it works great and was super easy to install onto the wall HTH

Thanks for the replies I went ahead and ordered the Lutron Pico remote + bridge to try out, seemed to be the least costly and easiest to install option at this point

What are people using in terms of wall mounted Sonos control these days? I've heard of the Lutron Pico, Brilliant, Orro...any other options people are either using or have heard about? This would be independent of Control4, so C4 compatibility is not needed Thanks

I think I'll probably go for a mini 4 at this point just to make sure it works well

My SecuritySpy NVR software is iOS/macOS only, so Android is not an option for me