pinkoos

Found the camera power supply, but it's been unplugged I'm guessing since the IP cams were installed in 2018. I believe this is what was used to power the analog cams.

Right, I understand that - but I still don't understand what you were saying in your last post

Not sure I understand - that female connector is not needed for the current setup - CAT5 seems to have been supplying internet and that green plug seems to have been supplying the power That female connector was for the old analog cams, so it's not relevant to the current situation

That's the same cable, just a little higher up from the ethernet termination and green plug - nothing was plugged into that female end

Okay, just to clarify: 1. 4 cameras were initially analog cams powered by a siamese cable and run off an Axis server (so CAT5 from siamese cables were unused) 2. October 2018 - had all 4 cams replaced with IP cams (the current Lilins) and were powered/connected by the same siamese cables, but this time the CAT5 within the siamese were used for both power and internet (or so I thought...I guess the cam in question was not) 3. NO new cables have been run since the original install in 2010...the cameras were simply replaced with IP cams

Okay, just did and, yes, the camera is not connecting now What were you checking (just curious)

Other cams are ports 9, 13 and 16

Yes, just a short, foot long or so cable - one end in camera, other end in port 15

Okay making progress: 1. Enabled POE for port 15 and applied the settings 2. Plugged camera directly into port 15 and it works - power and internet 3. Took camera outside and plugged into the outside end of the CAT5 but did not plug in the green plug - no power 4. Then plugged green plug into the camera as well - still no power 5. Ran testers again and still showing 3 and 4 out on the rack end with 8 dim, and no LEDs out on the outside end but still with 8 dim

Okay, will report back shortly - will first turn POE on for that port and plug the camera directly in and then take it outside and plug it in without the green plug Thanks for all the help @ejn1

But still doesn't explain the tester results (3 and 4 not lit, and 8 dim), right?

Port 15 is the port in question To my untrained eye, it looks like POE is disabled on that port - if so, maybe scenarios 1 and 3 you posted above are both true? I wonder why my dealer would have done this if this is, in fact, the case

I'm digging into the POE control panel, will post a screenshot shortly

I don't know where that is - I'm assuming it's always on

I guess that's definitely a possibility But then why wouldn't the camera work outside when I move the cable in the switch to any available open port - when I do this with the camera inside plugged directly into the switch it works in all ports except for the port in question

Yes I was trying to do all this troubleshooting on my own, going back and forth so it's possible I got confused and mis-spoke originally Please refer to my current summary I just posted

So in summary: A laptop is able to connect to the internet outside The camera is able to power and connect inside using any port on the switch except for the one that is currently being used Camera is able to get power and internet over the single CAT5 so I don't know why the green plug was even being used outside. Also, I don't know if the other cameras are wired this same way - I would have to take all those down to see Tester showing #8 dim outside but all LEDs lit Tester showing #8 dim inside AND LEDs 3 and 4 not lit So, what I think is happening is that, outside, the CAT5 is able to provide internet but no power (either through the CAT5 or the green plug) Inside, I'm not so sure - the port seems to be providing the laptop outside an internet connection. In fact, I went ahead and plugged the laptop directly into that port on the switch and is able to get internet without problem, so that port seems to be working (at least in terms of providing an internet connection)

Okay, I'm thoroughly confused now with the additional troubleshooting I've done today. I'll try to summarize today's findings below and add a couple of pics. Also note that I still have not received a response from my dealer in over 2 weeks - I don't think they're doing tire rolls right now, so it's possible there's not much they can tell me anyway. 1. Like I mentioned, a laptop plugged into the camera end of the CAT5 in question outside was able to connect to the internet with a fast, stable connection 2. Camera plugged directly into the POE switch using the same port that is currently being used DOES NOT work 3. Camera plugged directly into any other open port on the POE switch DOES work (is getting power and a live camera feed in my C4 app) 4. Plugging the camera into the CAT5 in question back outside and then plugging the switch end of the CAT5 in question into any other open port DOES NOT work (ie, the camera doesn't get power or a live camera feed) 5. Using the tester again as suggested above, but just reversing which end went where yielded the following results: Outside - the rectangular 'box' like tester scrolled through all 8 LEDs, but #8 was dim Inside - the 'pen'-shaped tester lit up 1, 2, 5, 6, 7 and 8 with 8 again being dim. 3 and 4 didn't light up

Finally getting around to troubleshooting this some more A laptop plugged into the camera end of the CAT5 gets internet connection (initially it didn't, but after unplugging the ethernet and plugging it back in, the connection established) Also, I'll have a pic of the CAT5 shortly, but it seems you guys were correct and I was incorrect - all 8 wires are in the CAT5...the two wires that are coming off the cable and plugging into the green port on the camera are NOT from the CAT5 - I think they are from the 'siamese' cable someone alluded to earlier Not sure why my installers did this since my camera can run off the ethernet power on its own

Thanks for the additional replies (and that super close up!) - I should have some time this weekend to pull the camera down again and re-inspect those wires and maybe get a better picture Once again, thanks for all of the input, it's been very helpful