I recently installed and programmed an ea-3. Setup 4sight for the end user. Programmed Devices, notificaions, etc. All seemed complete, however when I tried to 'remote' into the controller, composer could not connect to director.
In addition, the end users iphones will only connect when I am connected to director locally with my PC. Does not matter if the mobile device is on WIFI or cellular data. Also, I cannot ping the EA3 until I connect locally with my PC.
Controller is on a static address. Tried DHCP, back to static and tired some work arounds in the router.
I also updated to 2.10.4 and did the same. Factory reset the controller and reregistered the controller, started a quick project to test and still the same problem.
Even when I disconnect from PC from the controller the sr260's wont find the ZigBee network. Reconnect to director, devices work again.
I have ports forwarded for Hik-connect if that is any added info.
Most installs are straight forward to remote into. I must be over looking something.