Jerm1
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Same issue as well.
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Easiest and quickest way to be sure would be to enable remote control via. network settings>expert settings>enable remote control. It will populate in the discovered tab. Remember to Send pairing command after adding driver.
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Modem is an arris surfboard with no routing capabilities. Going to call tech support when i get on site
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Comcast/pakedge Rk-1 Yep . im thinking there is something wrong with director rather than a network issue. Weird everything on the system (ex. Sr260) doesn’t work after i disconnect from director locally with my pc
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2.10.2 I also updated to 2.10.4 and did the same. Factory reset the controller and reregistered the controller, started a quick project to test and still the same problem. Even when I disconnect from PC from the controller the sr260's wont find the ZigBee network. Reconnect to director, devices work again.
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Yes it is. When I select this specific controller under "select remote account" and connect, it initializes and connects, however the director never populates.
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I recently installed and programmed an ea-3. Setup 4sight for the end user. Programmed Devices, notificaions, etc. All seemed complete, however when I tried to 'remote' into the controller, composer could not connect to director. In addition, the end users iphones will only connect when I am connected to director locally with my PC. Does not matter if the mobile device is on WIFI or cellular data. Also, I cannot ping the EA3 until I connect locally with my PC. Controller is on a static address. Tried DHCP, back to static and tired some work arounds in the router. 2.10.2 I also updated to 2.10.4 and did the same. Factory reset the controller and reregistered the controller, started a quick project to test and still the same problem. Even when I disconnect from PC from the controller the sr260's wont find the ZigBee network. Reconnect to director, devices work again. I have ports forwarded for Hik-connect if that is any added info. Most installs are straight forward to remote into. I must be over looking something.