I have a Luma 8CH NVR with a set of Luma cameras attached (NVR manages the addressing for the cameras so access happens through the NVR). After the installer installed them, I could go to the navigator touchscreen under security->cameras and see still images in a grid and after selecting one camera, streaming video. The installer had a very simple password for the NVR that I needed to change to before I would allow remote access so I changed it. I then used ComposerHE to update the NVR password and the individual cameras' passwords for control4. Note, I did not change the cameras' actual passwords just the password control4 uses to access the cameras through the NVR. (BTW, The individual cameras have passwords different from NVR). Testing the camera in ComposerHE shows the still image URL passing but the H.264 test (rtsp) failing (failed to get resource). Now in the navigator touxhscreen, I can see still frames but video does not appear. I went back to the old password in the NVR and in ComposerHE changed the password stored in Composer for each camera back to the old password and I get images and video again. As well the H.264 test passes. The installer says there is one other place where I need to change the password that is inaccessible to me and requires I give them the NVR password so they can make the change.
Before I go that route, my question is, where exactly is this other location for the password? The impression I get is that it is only accessible through the Pro version of the software but the screenshots I saw show the exact same configuration UI for the NVR and individual cameras as ComposerHE. This was in 2.9.0 and still happens in 2.10.5.
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I have a Luma 8CH NVR with a set of Luma cameras attached (NVR manages the addressing for the cameras so access happens through the NVR). After the installer installed them, I could go to the navigator touchscreen under security->cameras and see still images in a grid and after selecting one camera, streaming video. The installer had a very simple password for the NVR that I needed to change to before I would allow remote access so I changed it. I then used ComposerHE to update the NVR password and the individual cameras' passwords for control4. Note, I did not change the cameras' actual passwords just the password control4 uses to access the cameras through the NVR. (BTW, The individual cameras have passwords different from NVR). Testing the camera in ComposerHE shows the still image URL passing but the H.264 test (rtsp) failing (failed to get resource). Now in the navigator touxhscreen, I can see still frames but video does not appear. I went back to the old password in the NVR and in ComposerHE changed the password stored in Composer for each camera back to the old password and I get images and video again. As well the H.264 test passes. The installer says there is one other place where I need to change the password that is inaccessible to me and requires I give them the NVR password so they can make the change.
Before I go that route, my question is, where exactly is this other location for the password? The impression I get is that it is only accessible through the Pro version of the software but the screenshots I saw show the exact same configuration UI for the NVR and individual cameras as ComposerHE. This was in 2.9.0 and still happens in 2.10.5.
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