DS2 Login after Factory Reset

[AshMania]

Hi all

 

I had to factory reset my DS2 and also delete my DS2 driver from my system.

So, how do i log into the Web UI for the DS2?  I tried the admin/total... credentials (from the driver documentation) as well as the admin/2n credentials (from the 2N wiki) but they both don't work.

 

The driver documentation says that the the randomly generated password will be listed there, but in Composer, the default password is listed and I get the following output from the driver (when I try to do anything in it - auto config, factory reset, restart, etc.):

------ Proxy -----> [5003 (Intercom)/CURRENT_STATE_CHANGED]: { CURRENT_STATE = 0 } [NOTIFY]

gSipPort not available... Retrieving gSipPort...

Subscribe Unsuccessful: {

  "success" : false,

  "error" : {

    "code" : 9,

    "description" : "authorisation required"

  }

}

 

 

And the apitest.html on the IP address of the driver also asks for credentials - the only thing I was able to get without credentials was this:

{
  "success" : true,
  "result" : {
    "variant" : "Control4 DS2 Door Station",
    "variantId" : 14,
    "customerId" : 6,
    "serialNumber" : "xx-xxxx-xxxx",
    "macAddr" : "zz-zz-zz-zz-zz-zz",
    "hwVersion" : "570v5",
    "swVersion" : "2.25.2.34.15",
    "buildType" : "",
    "deviceName" : "Control4 DS2 Door Station"
  }
}

 

 

So, what are the right credentials for the DS2 after a factory reset and a new driver?

 

Thanks

[Roy Aigo]

Same situation, and all user codes wont work even communication is idle

[Cyknight]

On 3/13/2021 at 11:38 PM, AshMania said:

I had to factory reset my DS2 and also delete my DS2 driver from my system.

Factory reset, ensuring the driver is NOT in the system, should set the default login back as well - the moment the driver is added and connected it will force a random password if at default so if you want an 'easier' password you'll have to log in manually first, set the new user/pass.

[AshMania]

On 3/17/2021 at 11:26 PM, Cyknight said:

Factory reset, ensuring the driver is NOT in the system, should set the default login back as well - the moment the driver is added and connected it will force a random password if at default so if you want an 'easier' password you'll have to log in manually first, set the new user/pass.

So you are saying that I should delete the DS2 driver in C4, then factory reset the DS2 - which should allow me to login via the Web UI with default userid/pwd and then change the default pwd.  Finally add the driver to C4 and change the pwd in the driver.  Ok - i will try that and see if it works.  Thanks for the tip.

[Cyknight]

12 hours ago, AshMania said:

So you are saying that I should delete the DS2 driver in C4, then factory reset the DS2 - which should allow me to login via the Web UI with default userid/pwd and then change the default pwd.  Finally add the driver to C4 and change the pwd in the driver.  Ok - i will try that and see if it works.  Thanks for the tip.

Yep.

[AshMania]

Thanks @Cyknight -  your steps worked like a charm. 

The only couple additional points to note, in case someone else runs into a similar issue:

• After the DS2 reset, I think my unit used to be assigned a static IP address of 192.168.1.100 and I had to hit the doorbell 15 times to switch it to DHCP.
• The other thingI is that after the DS2 reset, it took about 15-20 mins for the DS2 to fully boot up and the web UI to be accessible.
• And I had to configure the DS2 using the following video - https://www.youtube.com/watch?v=GC1cKNmFF_Y as there were additional steps in the WebUI configuration beyond the password setting.

But I do have a functioning DS2 now - thanks again!

[crash1977mtl]

In case anyone stumbles on this, I was having issues with the DS2 not having audio to Intercom after updating to OS3. I did a firmware update on the unit via ComposerHE and after firmware update, the passwords were totally out of sync. I was unable to log into the web interface with any known password, and the API password was not updated in the Composer.

As I don't have ComposerPro, I couldn't delete the driver, but I figured since the driver was already not connecting, it wouldn't hurt to do the factory reset. 

 

After the reset, the DS2 driver was somehow removed from my system automatically. I was able to log into the unit via DHCP (15 button rings as per above), using Admin and 2N as the password. I reset the password.

In order to get the driver back into my project, I restored a previous backup i did a few days ago. I was then able to put in the correct passwords in the driver. I also had to follow this video on youtube (https://www.youtube.com/watch?v=GC1cKNmFF_Y) , and now everything is working perfectly.