getafix Posted June 1, 2012 Share Posted June 1, 2012 HiI have two Infinity screens with POe and both have static IP's connected to a Netgear switch. Running an HC1000 on ver 2.1.1For some reason they periodically lose their connection to director and get the "press here to connect" message on the screen.A reboot solves the problem.Any ideas?Regards Link to comment Share on other sites More sharing options...
thecodeman Posted June 1, 2012 Share Posted June 1, 2012 I'd update to 2.2.1. Always patching bugs. Link to comment Share on other sites More sharing options...
RyanE Posted June 1, 2012 Share Posted June 1, 2012 Have they been identified in the project?i.e. do they have a 7" in-wall driver in the project, and have they got the UUID for the device in the identification location?RyanE Link to comment Share on other sites More sharing options...
CFUG Posted June 1, 2012 Share Posted June 1, 2012 I'd update to 2.2.1. Always patching bugs.He said director is on 2.1.1. Are you thinking the TS is not? Link to comment Share on other sites More sharing options...
CFUG Posted June 1, 2012 Share Posted June 1, 2012 HiI have two Infinity screens with POe and both have static IP's connected to a Netgear switch. Running an HC1000 on ver 2.1.1For some reason they periodically lose their connection to director and get the "press here to connect" message on the screen.A reboot solves the problem.Any ideas?RegardsCould be a few things but double-check that TS is not set for wireless. My WAG is that the PoE switch is acting-up and power is inconsistent. Anything in between the switch powering this and the TS itself? What's upstream of the switch? Link to comment Share on other sites More sharing options...
cvlboy Posted June 1, 2012 Share Posted June 1, 2012 First, try not to use static ip at the device phase, use static lease at the router phase, which means after DHCP assign IP to the device, capture its MAC, host name, and ip and save it in the Static Lease in the router. What this does is the router keeps same IP to the device without changing it.Then UUID it in the Composer..Hope it help. Link to comment Share on other sites More sharing options...
CFUG Posted June 1, 2012 Share Posted June 1, 2012 ^Not that I know anything about this but I do nothing you mentioned here and none of my many TSs have ever had a problem like the one described . Not saying he shouldn't exhaust all possibilities though... Link to comment Share on other sites More sharing options...
thecodeman Posted June 1, 2012 Share Posted June 1, 2012 I'd update to 2.2.1. Always patching bugs.He said director is on 2.1.1. Are you thinking the TS is not?Possibly, not sure. I'd still do the other suggestions here and also do the update. Link to comment Share on other sites More sharing options...
AceOfSpades Posted June 1, 2012 Share Posted June 1, 2012 Not familiar with the device, so possibly just shooting blanks....Can the device be reset to factory possibly, remove from Director and then Identify back into Director? Link to comment Share on other sites More sharing options...
alanchow Posted June 1, 2012 Share Posted June 1, 2012 My guess would be ip conflicts or network related issues. How does it come back online? Reboot of switch? Reboot of screen? Reboot of director? Does your remotes still work during this time? Do you have other devices that have issues? Link to comment Share on other sites More sharing options...
nascent Posted June 2, 2012 Share Posted June 2, 2012 Are those static IPs within the DHCP range of the router? If so, do like suggested above and reserve those IPs on the router or choose IPs outside of the DHCP range.At least that's what I would look at next. Link to comment Share on other sites More sharing options...
Godzilla Posted June 2, 2012 Share Posted June 2, 2012 theres also a clamp that comes with it (to go around the cat5).............forgot the term for it..........maybe that would help Link to comment Share on other sites More sharing options...
alanchow Posted June 2, 2012 Share Posted June 2, 2012 theres also a clamp that comes with it (to go around the cat5).............forgot the term for it..........maybe that would helpif you're up to this stage then you're clutching at straws. Link to comment Share on other sites More sharing options...
Godzilla Posted June 3, 2012 Share Posted June 3, 2012 most likely..........but i assume it serves a purpose Link to comment Share on other sites More sharing options...
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