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System won't update to 2.3 - Asks to re-identify controller


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I'm currently on 2.2.4 and when trying to run the 2.3 update, I get the following message:

Connections are still being established - Re-identify the controller running director and restart the update.

See the attached screen shot image.

My primary controller is an 800; I recently added an old 200 to my project for an audio connection, but had to do a factory reset to remove it from an old mesh. It's identified and connected, but since it's on old software (2.0.2), I think that's the issue. I could remove it from the project and run the 2.3 update, but that wouldn't fix the old controller issue.

In the connections tab, I've re-identified the 800 controller (without disconnecting it, as that would not be good), and I still get the message when trying the update.

Any suggestions on how to work through this? Thanks

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Reboot the main controller, plus that 200. This usually clears this. (This is actually fixed in 2.3, but you need to be on it before it's fixed ;))

As a side note, unidentifying the main controller isn't an issue at all (deleting it if it's the ZAP might be an issue on occasion).

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