AdamT Posted October 21, 2013 Share Posted October 21, 2013 So i have a customer who has an Android. Most of our customers and us here at the shop are iPhone people so I havent really messed with the Android os much. That being said here is the issue:Customer goes downstairs to work out. Turns on Android and then Listen>RhyposdyAfter about 3 mins the phone goes black and they have to restart by opening the phone, Listen> and so on causing them "too much trouble".I tried to change the setting in the Myhome app to change the settings and they are dark.Any thoughts? Am i looking in the wrong place? Link to comment Share on other sites More sharing options...
thecodeman Posted October 21, 2013 Share Posted October 21, 2013 Did you turn on dedicated mode within the control4 app? Link to comment Share on other sites More sharing options...
AdamT Posted October 21, 2013 Author Share Posted October 21, 2013 I cannot click that or stay connected. Greyed out. Link to comment Share on other sites More sharing options...
AdamT Posted October 21, 2013 Author Share Posted October 21, 2013 I cannot click that or stay connected. Greyed out. And the forum wont let me upload the photo i have of that screen. Link to comment Share on other sites More sharing options...
JP Rizal Posted October 21, 2013 Share Posted October 21, 2013 Did you turn on dedicated mode within the control4 app?I've never done this but wouldn't you have to uncheck or turn this(dedicated mode) off again if you want to use the phone or tablet for another app or function? Link to comment Share on other sites More sharing options...
Cyknight Posted October 22, 2013 Share Posted October 22, 2013 No. All it does is that it won't put the device to sleep. You can still normally close the app and/or use other functions.There also the "stay connected" option, which maintains connection on closing the app. My preference is for this one on my tablet as it allows quick opening and closing, device still shuts screen off etc, but it isn't recommended on SIM devices (ie phones) as it would drain data.I believe but cannot confirm that the app may have this greyed out depending on if the device/android os version supports the feature. Link to comment Share on other sites More sharing options...
Cyknight Posted October 22, 2013 Share Posted October 22, 2013 I cannot click that or stay connected. Greyed out. And the forum wont let me upload the photo i have of that screen.Mind you that in "off" this is by default grey and you need to actually drag the button to activate it, not just tap it. Link to comment Share on other sites More sharing options...
AdamT Posted October 24, 2013 Author Share Posted October 24, 2013 Unfortunately we cannot slide the slider no matter what. Still not working. Any ideas? Link to comment Share on other sites More sharing options...
msgreenf Posted October 25, 2013 Share Posted October 25, 2013 myhome@control4.com report the problem Link to comment Share on other sites More sharing options...
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