sfmiko Posted September 25, 2014 Share Posted September 25, 2014 Had wireless Internet connection problems and found that it was the router so replaced it. Wireless internet is now working but Control 4 apps are not recognizing. Is there a way to update the wireless connection on the main Control 4 system? We tried changing the IP address on the apps but that didn't work! We are so NOT tech savvy and this is very aggravating! Of course it's after hours so can't get a technician. Any help or advise would be greatly appreciated and please give answers for the simple minded! Link to comment Share on other sites More sharing options...
dogdvr Posted September 25, 2014 Share Posted September 25, 2014 what do you mean by control4 apps? Or do you mean the Control4 system will not connect? Brent Link to comment Share on other sites More sharing options...
c4user3622 Posted September 25, 2014 Share Posted September 25, 2014 I am not a C4 dealer but you need a dealer if you are doing to change out something as important and central to your network as a router. You probably have a completely new set of IP addresses and need to have your dealer reconfigure everything for the new LAN.Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
SMHarman Posted September 25, 2014 Share Posted September 25, 2014 I am not a C4 dealer but you need a dealer if you are doing to change out something as important and central to your network as a router. You probably have a completely new set of IP addresses and need to have your dealer reconfigure everything for the new LAN.Sent from my iPhone using TapatalkTo expand on the above. Your old router likely had a full dhcp reservation table. The New one needs to be educaTed with same. Also if you have changed WiFi ap Id and password that is a mess. Keeping both these things correct a router swap can be seamless. Link to comment Share on other sites More sharing options...
sfmiko Posted September 25, 2014 Author Share Posted September 25, 2014 Thanks for the responses! By Control 4 apps, I meant the apps on iPad, iPhone, which we could change the IP address on but couldn't change the network. Tried to change the name and password of the new router (airport extreme) to be the same as the old (Netgear) but couldn't figure out how and not sure that would solve the problem. Can only a C4 dealer hook up to the HC 300 and make changes? Again, thanks so much for taking the time to answer! Link to comment Share on other sites More sharing options...
SMHarman Posted September 25, 2014 Share Posted September 25, 2014 You need to select manual configure Or advanced configure when you open the configure utility. Link to comment Share on other sites More sharing options...
c4user3622 Posted September 25, 2014 Share Posted September 25, 2014 It does not seem you are aware of the config issues. Best to call dealer.Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
kajphotos Posted October 7, 2014 Share Posted October 7, 2014 is it a verizon fios router Link to comment Share on other sites More sharing options...
RAV Posted October 8, 2014 Share Posted October 8, 2014 Apple defaults to 10.0.0.x ip schemeNetgear 192.168.1.x Assuming your system was setup with static ips...change the apple DHCP to use what the netgear usedIf your system was setup with reserved ips in the router, get help. Plug in the netgear, connect to it like you used to and confirm the IP range it gives you.UnplugLook at the last 3 digits, if its 192.168.1.102, you can assume your router starts at 100, if its 192.168.1.4, you can assume it starts at 2Access the airport, change it's dhcp range to match what the netgear showed you. Link to comment Share on other sites More sharing options...
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