James_R3V Posted November 15, 2016 Share Posted November 15, 2016 Have a new old stock (ie never registered) HC300 running 2.0.2.88485 that I'd like to bring up to current, well 2.5.3 current, however I'm having a few issues in regards to registration, and figure before I go down the rabbit hole I'd ask here if its pretty well known. Upon attempted to register, I'm getting an SSL_ERROR_SSL, Error while communicating with the Web Services. Clock is correct, have tried multiple MTU settings, the SSL Patch, however according to the KB its for 2.0.1 and under, and says my system does not apply. Even creating USB media does not matter as the system is not registered, thus it won't update I've dug into the logs and according to the error it has to due during Certificate Validation SL_ERROR_SSL error:0D0C50A1:asn1 encoding routines:ASN1_item_verify:unknown message digest algorithmerror:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed LSE = 0</Fail></C4SoapResponse> Hopping into the shell I can manually run /usr/bin/openssl req -nodes -config /usr/bin/openssl.cnf -new -keyout /etc/openvpn/client.key -out /tmp/clientreq.pem -days 1095 -batch -subj /C=US/ST=Utah/L="Salt\ Lake\ City"/O=Control4/OU="Remote\ Access\ Authentication"/CN=control4_hc300v2_000FFF131964/emailAddress=cert-support@control4.com, however the error above continues What do you believe my best plan of action is? Have C4 manually register the system in the backend to bring me up to at least 2.2? Link to comment Share on other sites More sharing options...
msgreenf Posted November 15, 2016 Share Posted November 15, 2016 There is an ssl patch that must be installed before updating Sent from my Nexus 6P using Tapatalk Link to comment Share on other sites More sharing options...
Cyknight Posted November 15, 2016 Share Posted November 15, 2016 Nah - you CANNOT update/register etc ANY system below 2.2.0 anymore these days. You HAVE to do either a restore stick to go to at least that (use 2.5.3) or use a USB update stick. For those devices that have built-in factory restore there is a special update program available that upgrades the factory restore image to either 2.5.3 or 2.6 (depends on device). If you 300 is a 'C' series (also called V2) you'll have to use that program, though I'm unsure if it wouldn't force it to 2.6 (I don't think so, think that is the touchscreens). If it's an older 300 version, you'll need to create a restore stick. And no, not having it registered doesn't make a difference. Note that if your SYSTEM is 2.2.0 or above you CAN update secondary controllers (and other devices) just fine the normal way - by adding to the system and running an update. Link to comment Share on other sites More sharing options...
James_R3V Posted November 16, 2016 Author Share Posted November 16, 2016 Thanks Cyknight! Sure enough mine was a V2, didn't know about the factory restore image patch, but used that to roll up to 2.5.3! Appreciate the assistance! Didn't realize that little quirk on the V2 / C 300's Link to comment Share on other sites More sharing options...
ronlonnborg Posted October 4, 2018 Share Posted October 4, 2018 OK, does somebody have a copy of the SSH Patch. I restored my HC300C using the reset button by the audio jacks. It restored to Version 2.5.3, but not able to Register it. Greatly Appreciated Link to comment Share on other sites More sharing options...
Matt Lowe Posted October 5, 2018 Share Posted October 5, 2018 5 hours ago, ronlonnborg said: OK, does somebody have a copy of the SSH Patch. I restored my HC300C using the reset button by the audio jacks. It restored to Version 2.5.3, but not able to Register it. Greatly Appreciated its online from the dealer portal Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.