twmoonly Posted December 11, 2016 Share Posted December 11, 2016 I am not longer getting stereo audio output from my ea3 to my matrix amp. I am not getting it with either of the built in streaming services or announcement agent. Link to comment Share on other sites More sharing options...
twmoonly Posted December 11, 2016 Author Share Posted December 11, 2016 The only thing I have changed was I added an amazon echo Link to comment Share on other sites More sharing options...
eddy.trochez Posted December 11, 2016 Share Posted December 11, 2016 Your EA-3 might be trying to get audio out through the HDMI port. Contact your dealer to check it out. Link to comment Share on other sites More sharing options...
twmoonly Posted December 11, 2016 Author Share Posted December 11, 2016 I am a dealer. I have the HDMI audio disabled Link to comment Share on other sites More sharing options...
annex⁴ Posted December 11, 2016 Share Posted December 11, 2016 There is an audio patch for 2.9 and EA controllers for secondary audio streams. Try applying that. Also some have said checking and unchecking the loudness check box has brought back their audio. Link to comment Share on other sites More sharing options...
NextGenAV Posted December 11, 2016 Share Posted December 11, 2016 Has the echo taken over as an audio end point? If this ever happens with me I always check the end-points. Also worth removing the echo from programming and test again. Link to comment Share on other sites More sharing options...
twmoonly Posted December 11, 2016 Author Share Posted December 11, 2016 32 minutes ago, annex⁴ said: There is an audio patch for 2.9 and EA controllers for secondary audio streams. Try applying that. Also some have said checking and unchecking the loudness check box has brought back their audio. Thanks, un-checking and rechecking loudness fixed it Link to comment Share on other sites More sharing options...
d1amund Posted December 11, 2016 Share Posted December 11, 2016 Thanks, un-checking and rechecking loudness fixed it That's crazy I need to look into submitting that as a bug. Link to comment Share on other sites More sharing options...
annex⁴ Posted December 11, 2016 Share Posted December 11, 2016 It's already all over the dealer forum. Control4 is well aware of issues with the audio. Link to comment Share on other sites More sharing options...
Cyknight Posted December 13, 2016 Share Posted December 13, 2016 On 12/11/2016 at 10:24 AM, d1amund said: That's crazy I need to look into submitting that as a bug. On 12/11/2016 at 10:40 AM, annex⁴ said: It's already all over the dealer forum. Control4 is well aware of issues with the audio. And as said by Annex, the patch is already out (as of last Friday) Link to comment Share on other sites More sharing options...
twmoonly Posted December 13, 2016 Author Share Posted December 13, 2016 Where can I find the patch? Which article in knowledgebase? Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
d1amund Posted December 13, 2016 Share Posted December 13, 2016 The only audio patch I know of that is live recently is in KB 1806...secondary digital audio kills initial stream. That patch makes no mention of resolving digital audio via a toggle on the loudness option. The bug for the loudness issue is 25521 and as of this writing is not resolved in current builds. Link to comment Share on other sites More sharing options...
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