rmcalhany Posted November 13, 2017 Share Posted November 13, 2017 I've been having problems with 4Sight since before Halloween. Anyone else with similar issues? I cannot access my network off site (i.e., from a cellular network) from any of my devices. I'm running iOS 11.0.3 (soon to update to 11.0.4) on my iDevices, and my controller is running version 2.9.1.532460. My 4Sight license is good until June of 2018. Anyone else not being able to access their home network? This is very frustrating. Thanks. Robert Quote Link to comment Share on other sites More sharing options...
msgreenf Posted November 13, 2017 Share Posted November 13, 2017 14 minutes ago, rmcalhany said: I've been having problems with 4Sight since before Halloween. Anyone else with similar issues? I cannot access my network off site (i.e., from a cellular network) from any of my devices. I'm running iOS 11.0.3 (soon to update to 11.0.4) on my iDevices, and my controller is running version 2.9.1.532460. My 4Sight license is good until June of 2018. Anyone else not being able to access their home network? This is very frustrating. Thanks. Robert you may need to go to the settings in the app and enable the frequent IP address change option Quote Link to comment Share on other sites More sharing options...
zaphod Posted November 13, 2017 Share Posted November 13, 2017 This isn't really pertinent to the issue but I would think you will be going to iOS 11.1.1 as I don't think there is an 11.0.4. Quote Link to comment Share on other sites More sharing options...
rmcalhany Posted November 16, 2017 Author Share Posted November 16, 2017 msgreenf - nope. That wasn't the problem. Support log from right now shows the following: - Giving WiFi a chance to startup (this repeats 3 more times) -Device is using a Cellular connection -Connecting message: Connecting to ... -Installation ID found in keychain -Installation ID (redacted) -Connecting message: Requesting Service URLs -Failure in LocatorService: A server with the specified hostname could not be found. -No error found for RemoteAccessFailureCode -1003. Automatically setting default error=[0] -LocatorService returned error: We encountered a problem and can't connect to the system at this time. Please try again later. -[ControlDirector failureCreatingTCPConnection:tag:] Quote Link to comment Share on other sites More sharing options...
rmcalhany Posted November 16, 2017 Author Share Posted November 16, 2017 Also, under "System Info" it says: Licenses in Use - Not available Remote Access - Not available. But when I access my account via my laptop, it says my 4Sight license is valid until next June. Is this the problem? If so, how do I get the iOS app to reflect a valid license? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted November 16, 2017 Share Posted November 16, 2017 11 minutes ago, rmcalhany said: Also, under "System Info" it says: Licenses in Use - Not available Remote Access - Not available. But when I access my account via my laptop, it says my 4Sight license is valid until next June. Is this the problem? If so, how do I get the iOS app to reflect a valid license? have you tried deleting the system from the mobile app and re-adding it? sonic30101 1 Quote Link to comment Share on other sites More sharing options...
rmcalhany Posted November 16, 2017 Author Share Posted November 16, 2017 I was a little timid about doing that. And now I know why. I just deleted it and tried to re-add it. It's been stuck on "Authenticating" for about 5 minutes now. So now I have no access at home or away from my wifi network. Ugh! Quote Link to comment Share on other sites More sharing options...
Derrick Cain Posted November 16, 2017 Share Posted November 16, 2017 RMcalhany, I might be able to help. Can you PM you customer.control4 account name? Or try this: If your app is stuck on authenticating, it could be a DNS issue. Try logging in while off your WiFi at home, just cellular. That should get you passed the authentication. If this is the case, you'll want to address your DNS in your router at home. Quote Link to comment Share on other sites More sharing options...
rmcalhany Posted November 16, 2017 Author Share Posted November 16, 2017 Derrick, I switched to cellular only, and it still sticks on authenticating. I'll PM you my account ID. Quote Link to comment Share on other sites More sharing options...
rmcalhany Posted November 16, 2017 Author Share Posted November 16, 2017 I just deleted the app entirely from my phone and reinstalled it. Seems to be working now. Odd. Thanks everyone for the suggestions. msgreenf and Derrick Cain 1 1 Quote Link to comment Share on other sites More sharing options...
BuffaloC4 Posted February 10, 2019 Share Posted February 10, 2019 Any fix to this? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 10, 2019 Share Posted February 10, 2019 What is the problem? Sent from my BBF100-2 using Tapatalk Quote Link to comment Share on other sites More sharing options...
garleness Posted August 30, 2019 Share Posted August 30, 2019 On 11/13/2017 at 9:57 AM, msgreenf said: you may need to go to the settings in the app and enable the frequent IP address change option I just had the same issue and found this. thanks for your post, it worked for me. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.