Red C4 Button Double Tap In 1.7

[bababooey]

I just had 1.7.2.160 installed and I was hoping for some help on an issue my dealer can't seem to figure out:

The first press of the red C4 button turns the TV on ... no C4 main menu

A second press of the red C4 button displays the C4 main menu

Some more details:

- HC-300 running director (daisy-chained) with a v.1 Media Controller for all other connections

- Same issue in multiple rooms/locations, where one tv is a Samsung and one tv is a Pioneer Elite

- We have two v.1 hand-held remotes and one v.2 ... we can re-create the issue with both remotes

- We have two, v.1 3.5" in-wall touch screens but there's no problem when we select the TV option. This makes sense since the red C4 logo on these doesn't perform a function anyway.

- We had no such issues with all the same equipment but running version 1.3.2

I have HE installed and can inspect some stuff but I'm more than happy to pass dealer programming-specifics on.

Thanks in advance.

[thecodeman]

You may need to have the dealer check room bindings, for the on screen navigator display for that room - something's fishy, I agree. I know that in 1.6.512 when I did the button push it turned mine on as you described. Since then, I've been relocating everything in my closet and have been without for a bit.. though I am doing an upgrade this weekend from 1.3.2 to 1.7.2.160 so I'll check it out for you then.

[RyanE]

Typically problems with the on-screen menu not appearing are due to the on-screen binding for the room being lost, but if it comes up with the second press of the '4' button, that baffles a bit.

I haven't heard of that issue before, and I follow the Official Control4 Dealer Forums fairly closely.

Sorry.

RyanE

[ILoveC4]

I had this issue and it worked itself out after a couple of days. I don't think did anything to change it, other than maybe rebooting the system.

[dogdvr]

bababooey,

Can you check and make sure that your tv/s are on the right input after one button press/

Just trying to help

[lippavisual]

Also, I've heard that this is caused by using the photo screen saver functionality. Are you using the photo screen saver?

[ILoveC4]

Also, I've heard that this is caused by using the photo screen saver functionality. Are you using the photo screen saver?

NOw that I think about it, that was probably the cause of mine. It slowed down the system, so I changed it. When I changed it, this problem went away.

lippavisual, you're a genius!

[thecodeman]

That stinks, my wife loves the photo screensaver.

[ILoveC4]

I use it on the touchpanels, but not the TV anymore.

I am going to use the EVA9150 for browsing photos.

[bababooey]

Thanks for all the feedback.

I can double-check the input selection and I know that we have the screen saver agent enabled/configured in composer but I don't currently have the photo screen saver enabled on any devices ... typically, I'll enable it on our v.1 10.5" if we have company.

[lippavisual]

Yeah, thats what I do. For touchscreens I will enable the screensaver feature and disable Audio client and server to speed it up a bit. For on-screen, I leave it on TimeDate and when company comes, turn it to photos.

[bababooey]

Update:

Thanks for all the suggestions but here's our solution:

Our dealer claims that the issue is related to using one controller for two TV locations (he says that normally, there is one controller for each tv/location). The workaround was to add a few lines of code that mimic pressing the red 4 button twice after the user has pressed it only once to turn on the system.