Can't Register controller. No Consumer found?

[jocrod]

Hi everyone,

I am trying to register a controller to an existing user account. I am able to enter the dealer credentials, but after trying to register with the account, an error appears and the controller can't be registered.

"No consumer found. no consumers found with the search expression certificatecommonname==..... for dealer ....."

Both client and dealer are valid. What can be happening here? and how can I have it fixed?

Thanks in advance for the response.

Regards

[jocrod]

I also tried manually registering via my.control4.com and the user-generated 10-digit code, and still no luck.

Regards,

[Amr]

Did you initialize the controller?

[jocrod]

Hi Amr, thanks for the answer.

I'm not sure what do you mean by initialize.

The controller (EA5) was already programmed with a system and linked to the same dealer/user account for around 2 years, working with version 2.10. The purpose was to update it to 2.10.5, but it denied access to the server update database, because it could not check registration status. I tried to unregister / re-register it to the same account, but I was unable to register again, with this error popping up.

NOTE: this error appears even when entering the ACCOUNT SERVICES menu, before trying to register. I also had trouble with digital media services, because the system could not check a verified account for the controller.

Perhaps there is a patch needed to be installed on the controller?

thanks in advance

[msgreenf]

sounds like you are missing the SSL cert patch

[jocrod]

Hi msgreenf.

I thought about this as well.

Is there a link where I can download the patch + instructions on the patching procedure?

thanks

[msgreenf]

Yup. It's right in the dealer kb. I believe it's still at the top.

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