Max Room Volume

[Jakelay]

Wondering if I could get some help from some experts here.

Getting more and more frustrated with our ongoing 3 month install (not because of size or complexity but because of dealer issues).

Triad amp was switched out recently due to RMA for one zone not working and now all room volumes are very low. With video/watch volume set to 100 it still is barely audible. Audio/listen volume seems to be ok/normal max volume for the room.

Trying to figure out how to increase the max volume/volume limit for the room for the video sources.

Am I missing something simple?? Any help would be appreciated.

Thanks!

[msgreenf]

they didn't turn the gain knobs up in the back after installing it.

[Jakelay]

Ok, so nothing in programming then? Just turn up the gain knobs on the back of the amp? Is there a ‘good’ setting I.e. not turning them too high to avoid distortion?

Thanks a bunch!

[Jakelay]

Just played around with some gain increases - seemed to help.

 

thanks again!!

[lippavisual]

Video audio is low, but streaming audio (C4 controller) is fine?

Do you have an audio matrix involved?  If so, I’d use the source leveling feature for the video sources and bump them up there before adjusting the gain knobs.

That is, unless I read the question wrong. 

[Jakelay]

13 hours ago, lippavisual said:

Video audio is low, but streaming audio (C4 controller) is fine?

Do you have an audio matrix involved?  If so, I’d use the source leveling feature for the video sources and bump them up there before adjusting the gain knobs.

That is, unless I read the question wrong. 

There is an audio matrix. Where would I find the source leveling feature? It’s a triad 24x24 matrix. Total noob with this stuff.

Thanks for the suggestion!