Ilushka85 Posted May 3, 2022 Share Posted May 3, 2022 On my phone anytime I am not on the local network intercom to chime or ds2 does not contain video ever and only sometimes contains audio. I have tried to uninstall an reinstall the app, restart communication agent, etc. The problem persists regardless of remote network or its speed. It also appears to only happen on my iPhone and not my wife's iPhone. Quote Link to comment Share on other sites More sharing options...
Jonathan, C4 Engineer Posted May 3, 2022 Share Posted May 3, 2022 3 hours ago, Ilushka85 said: On my phone anytime I am not on the local network intercom to chime or ds2 does not contain video ever and only sometimes contains audio. I have tried to uninstall an reinstall the app, restart communication agent, etc. The problem persists regardless of remote network or its speed. It also appears to only happen on my iPhone and not my wife's iPhone. I can create a ticket for you if you like for the devs to take a look at your issue. You can PM me directly. Include your email, what version of director and the iOS app you're using in the message. Also include what iPhone model you're using since you indicated it's a specific issue to your device. South Africa C4 user 1 Quote Link to comment Share on other sites More sharing options...
Randall Posted May 5, 2022 Share Posted May 5, 2022 Hello - I am experiencing the same issue. I have updated to the latest IOS and have an iPhone 13 (latest device). Please help! Quote Link to comment Share on other sites More sharing options...
DanITman Posted May 5, 2022 Share Posted May 5, 2022 I'm experiencing the same issue with Chime. It seems to happen when I'm local and remote. Iphone 13 as well. Quote Link to comment Share on other sites More sharing options...
bbista Posted June 28, 2022 Share Posted June 28, 2022 Exactly same issue here on iPhone 13. It works great on my wifi. Once I go 5g or on any other network I just get a black screen once I answer. Any solutions? Thanks! Quote Link to comment Share on other sites More sharing options...
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