ajd123 Posted May 13, 2023 Share Posted May 13, 2023 Cameras are attached to an NVR. All the cameras display in the Control4 app, but the fields in properties are not populating (see attached picture). Last communication from device: REQUEST TIMED OUT Error 7: Couldn't connect to server. @alanchow Any suggestions how to fix this? Quote Link to comment Share on other sites More sharing options...
c4toys Posted May 13, 2023 Share Posted May 13, 2023 screenshot of the top of the properties page? Quote Link to comment Share on other sites More sharing options...
ajd123 Posted May 13, 2023 Author Share Posted May 13, 2023 1 hour ago, c4toys said: screenshot of the top of the properties page? See attached. Thx Quote Link to comment Share on other sites More sharing options...
Amr Posted May 13, 2023 Share Posted May 13, 2023 4 hours ago, ajd123 said: See attached. Thx Make the type “Digest” try again, also as all is good and u can see the cams in C4 what is the issue? Quote Link to comment Share on other sites More sharing options...
c4toys Posted May 13, 2023 Share Posted May 13, 2023 port number, 65001 is camera 1, 65002 is camera 2..... Quote Link to comment Share on other sites More sharing options...
ajd123 Posted May 13, 2023 Author Share Posted May 13, 2023 15 hours ago, c4toys said: port number, 65001 is camera 1, 65002 is camera 2..... Thanks, I tried this an still getting the same error code. I thought the "preferred channel" would be what pointed the driver to the correct camera. I have also attached a picture of my Camera ports from the HikVision web interface. 1) What is "preferred stream" and does it matter what this is set to? 2) Do I need to make any configurations from within the HikVision web interface itself? Quote Link to comment Share on other sites More sharing options...
ajd123 Posted May 13, 2023 Author Share Posted May 13, 2023 4 hours ago, Amr said: Make the type “Digest” try again, also as all is good and u can see the cams in C4 what is the issue? Changing the type to "digest" did not work. I need Control4 to get feedback from the camera in order to have other functions working like using the camera as a motion trigger to fire other programming events. Quote Link to comment Share on other sites More sharing options...
Topfox Posted May 13, 2023 Share Posted May 13, 2023 I’ll have to double check mine. But I thought in the driver directions it said to not select connected to NVR. ajd123 1 Quote Link to comment Share on other sites More sharing options...
ajd123 Posted May 13, 2023 Author Share Posted May 13, 2023 4 minutes ago, Topfox said: I’ll have to double check mine. But I thought in the driver directions it said to not select connected to NVR. This was the answer. Thank You!!! It is interesting, because I am not assigning an IP address or specific port to each camera. I am not telling the camera what channel to use on the NVR. BUT, the driver seems to recognize and display the different cameras in the app. Quote Link to comment Share on other sites More sharing options...
ajd123 Posted May 14, 2023 Author Share Posted May 14, 2023 I just added some more instances of the driver. Configured them exactly the same but I am now getting a: HTTP Error Code: 401 Anyone know what is causing this or how to fix it? Quote Link to comment Share on other sites More sharing options...
ajd123 Posted May 14, 2023 Author Share Posted May 14, 2023 SOLVED: had to reboot the HikVision NVR Quote Link to comment Share on other sites More sharing options...
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