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  • 4 weeks later...
Posted

I have 4 Halos  now on 1.8.3.001746

All 4 remotes drop connection and reconnects about every 4 minutes. 
 

The remotes were rock solid before this. 
 

They are on a very stable UniFi network and all connected with 2.4 on their own SSID
 

All C4 software & UNIFI is current release. 
 

ideas?

Posted
On 5/28/2024 at 9:36 AM, avtexan said:

I have 4 Halos  now on 1.8.3.001746

All 4 remotes drop connection and reconnects about every 4 minutes. 
 

The remotes were rock solid before this. 
 

They are on a very stable UniFi network and all connected with 2.4 on their own SSID
 

All C4 software & UNIFI is current release. 
 

ideas?

My setup was the same adding Halo after having a Neeo situation. Was very problematic until C4 support old me 5G is recommended for Halo remotes. Halo's been solid since changing it to 5G. actually added a Touch as well, both work great on 5G

Posted
My setup was the same adding Halo after having a Neeo situation. Was very problematic until C4 support old me 5G is recommended for Halo remotes. Halo's been solid since changing it to 5G. actually added a Touch as well, both work great on 5G

That’s interesting. Thinking the Halos prefer 2.4Ghz, I forced mine onto a 2.4-only SSDI and had constant dropouts. I then moved it to an SSDI that has 2.4, 5, and 6, and now it works perfect. Never realized it prefers 5.


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  • 3 weeks later...
Posted

I changed the dedicated Wi-Fi network to 5G and the same issue persists  

They connect and then drop after 1-3 minutes.  
 

Any other ideas?  So weird, they have been great until 1.8.3.001746

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