calbear

And just when I thought CV19 was the worst thing to happen this year...  will miss you Neil.
All the best,
Dan

There's a couple of things you can do to secure an ethernet port
1. MAC filtering. (only allow the Mac of the doorbell)
2. 802.1x (if the doorbell has it).
3. Use a static IP address on that port and block DHCP.
4. guest VLAN (of course you need connectivity to C4 world).
 

So true, so true on every point about Neil and the impact that has.  And yes, my wife now loves the system too!

Please know I don't think anything is malicious or intended.  Of course not.  But sloppiness or lack of investment in quality is an issue, particularly in a system that limits people's ability to help themselves.  For example, 2.8.1 might be a "free" update, but I can't do it myself.  And even if a dealer isn't charging for the update, it's still their time to go around doing it.  
So in that environment and context, I would just like C4 to place much more emphasis on quality control and testing....  It's a business decision, since they could be more bug free if they wanted to -- other industries are -- like Autos.  Remember when iPhones used to "just work," and then since Steve Jobs died, you've seen more frequent iOS updates with increasing major bugs and problems.  iOS9 so thrashed my out of warranty iPhone6 that Apple actually gave me a new one!

I understand what you're saying about not "running" the security -- I don't use C4 as the means to run the alarm or do self monitoring.  I have a separate monitoring service for that.  But there are many other features that are squarely in C4's responsibility that touch on the integration working as expressly sold by them and working just fine before the updates.  For example, I expect to get the notifications and alerts that the security integration provides.  I expect to be able to run outdoor security lights / pathway lighting and get text alerts when a fence is opened unexpectedly, based on the sensors and triggers set up in C4.  When all of those things break because of bugs they introduce in subsequent updates, it has real implications on security that the alarm itself isn't set up to cover.  I don't want to go back to individual motion-detector flood light units!  :-)

Since all my hardware is already in, I don't need a non-responsive local dealer anymore. :-)  When I need programming help, Neil is the man!  He continues to help me with system upgrades, occasional changes/glitches, and other programming needs.  Highly recommend!

NO NO!!!! What NEEDS TO HAPPEN is that they PAY for the repairs that it COST US as buyers of a system! We spend a LOT of money on this stuff and can't do anything but pay out more money! If major companies did this nonsense without fitting the cost of a recall or repair they would be out of business!

I'm sure that Neils few hours to fix your stuff was not FREE NOR CHEAP!!!!

#FROMc4JEDI2C4SiTHinTHEmaking

Hi all,
Just posting again how great it is to work with Neil !  He recently upgraded my system to 2.8, and helped us through a major bug in the new security drivers.  (In short, on installation C4 created a phantom partition that prevented the navigators from connecting to the panel correctly.  Neil investigated the problem and found the solution; he had to back out and re-do the driver installation to fix it.)  Thank you again Neil for resolving this issue!!
Frankly, if it weren't for Neil, I would be pulling out my hair regarding C4's bug problems with each new version. 
A Message to Control4: Your systems run our houses and security.  They're integral to our safety as well as the lifestyles for which we've paid you and your dealers lots of money.  When your updates break key components, it causes everyone headaches and wastes lots of time and money!  You need to take this more seriously!  Your releases need to be bullet-proof, not sloppy (like how I can't back up the project right now either!)  I get you have pressure to release new features to keep up with the likes of Google, Apple and other competitors, BUT, if your quality continues to decline, then you still lose in the long run as a bad reputation shifts future customers to other solutions and your business suffers..  Nobody wants that, particularly your existing installed base or dealers.  Therefore, please focus more on your testing and quality control so new releases are stable and something to look forward to, rather than nightmares that make customers nervous and cost everyone more time and money.
Thanks again to Neil for his help resolving these problems introduced by C4! They should pay him for how much he contributes solutions to the dealer network and helps keep their customers happy!!

Ditto.  Neil will help you enjoy Control4 instead of cursing non-responsive local dealers...

Hey all,
After my first time working with Neil (see earlier in thread) I posted how great he is.  Now I've worked with him several times.  Very happy.  As someone else noted, one's system is only as good as one's dealer.  Well, working with Neil, I finally feel really good about my system.  I no longer worry if it will be months before I can get something added/changed (local Dealers were unresponsive). I must also say that given how many people Neil's working with (who all have had such great success working with him), it amazes me that he still has the time, attention and focus he brings when working on my projects.  Much appreciated!!  

Based on the good words in this thread and other comments about Neil I found, I started working with him recently and couldn't be happier. Like others, I found my local dealer to be too hard to schedule after the first big project was done. And another local dealer was also hard to schedule. Of course Neil is both a local dealer and an excellent remote one as well. I think it's because he doesn't seem to sleep! I'm in Pacific time and yet Neil's been available to do programming with me at night, well after midnight Eastern.
The quality of Neil's work has been great. And furthermore, I have to thank him for his patience as we diagnosed getting Control4 to talk with a Concord4 alarm panel through the SuperBus. We just completed that project and everything is perfect there too. On to the next items... :-)
In summary, after many months of waiting for local dealers to help with remote-addressable issues, I'm really looking forward to working with Neil going forward. Most highly recommended, with no reservations.