Anish

Since updating to the latest version of c4 on iOS last week , I’ve been occasionally having long startup times intranet (like 20-30 seconds ) -just like after a new version install - odd ?

13 hours ago, ChrisM said:

In the IOS Shortcuts app, I have a dozen or so Control4 actions show up. Where do these come from? 

Amusingly, they don't work when I trigger them  - but if I can figure out where they come from, maybe there's something I can do.

How can I manipulate these and otherwise do interesting things with them? Ideally I would expose C4 Media or Lighting Scenes to Siri and just trigger them as needed. 

(I'm aware of the HomeBridge drivers, but am not yet using it. I'm learnings the basics of C4 programming before I dive into that...)

I have a similar issue. I only seem to be able to see the same first page of my list. Would be great to be able to have a shortcut to a garage door or gate 

On 4/18/2020 at 9:07 PM, South Africa C4 user said:

Performance on my local network has been great since the first release after OS3.0 (not sure if that was 3.0.1 or 3.1.0) until a few days ago when the iOS app was updated.  Now it is hit and miss.  Sometimes around 1 second and sometimes closing in on 10 seconds (with Experience Buttoms struggling to load).   

On cellular, it is disaster out but this has been a known problem in South Africa for sometime now.

Exactly the same issue. On the latest iOS version startup is variable and can take up to 8 seconds (intranet).
 

And still forever if on 4sight .... 

35 minutes ago, ILoveC4 said:

"A long time" is obviously relative and up for interpretation. For me it takes a few seconds locally (it depends on how recently I've had the app open) and remotely it usually takes 5-10 seconds...sometimes maybe a little longer? 60 seconds is crazy.

Regarding the 60 seconds , For some of us it’s a geographic issue(note not internet speed issue). Control 4 had acknowledged this but still no fix to date. It’s almost 6 months. Maybe they need to refund our 4 sight subscriptions!

10 hours ago, Robert Robran said:

Is it just me or is OS3 really slow to connect? More so remote but still even local takes forever sometimes. Anyone have any suggestions on how to speed this up?

Same issue for me. Still hasnt been resolved. Intranet Connections takes about 3-4 seconds to connect which is much slower than Os2. Connecting with 4sight is a unusable experience for the past 6 months. Can take up to a minute to connect to my system. 3.1.2 didn’t make any appreciable difference.  @jakblak was looking into it at that time 

On 2/9/2020 at 4:53 PM, South Africa C4 user said:

Indeed!

Has there been any progress on this?  Really struggling to use 4sight ATM

15 hours ago, Matt Lowe said:

CA-10 is the fastest available.  OS 3 does not support the stay connected features, so it may be faster but may 3-4 seconds depending on your project.  Not sure what batteries you couldnt change on the SR remotes. The neeo i do not believe you can  change the battery as easily. If you want to use a touch screen for control i would suggest the c4 portable T3.

Os 3 with all its added features still has many bugs including this one. Some of us pay for 4sight subscription and still have to wait 45 to 60 seconds to populate  the screen which is thereafter extremely laggy. Remote usage of our control 4 system is non functional.

@jakblakwas looking into this.  
 

I am deeply disappointed with oS3.xx as I consider remote operation as a  core functionality for my purposes. 
 

15 hours ago, South Africa C4 user said:

My dealer is still saying Q1 of 2020 for us in South Africa

Thanks for that info. Fingers crossed. 4sight really unusable at present. 

On 10/10/2019 at 9:49 PM, jakblak said:

We have quite a few performance metrics inside of the OS3 app and one of those is cold-start time while remote (i.e. not on your local network) and the connection times in some regions, as many of you have experienced, is sub-optimal and outside of the range we feel is acceptable.  Obviously connection times are a YMMV type of thing that depends heavily on your home internet speed, size of your project, cellular signal, etc... but we definitely see connection times in these regions that fall outside of what is "normal".

While we are striving for faster connection times both locally and remote, our attention is fully focused on the customers in these regions where the connection times are higher than what the majority of our customers are experiencing.  As such, we have formed a cross-functional team to address the problem at a team level as well as holistically.

It will take us some time to make these changes and roll them out, but I wanted to let everybody know that we understand the difficulty and the frustration and we are committed to fixing it.

I have now received several reports about this and have received logs from @Anish (thanks btw), and I have an engineer looking into the problem as I'm typing this.  I will create a post (or update here) when we figure out, and fix the issue.

 

 

I’m still having extremely long lag times on cold startup. 60-90 seconds.  Is there any fix on the horizon?  

On 1/15/2020 at 6:52 AM, crshepard7 said:

When OS3 was released, iOS devices (maybe all mobile devices?) would not work with no internet. I never heard whether this issue was resolved.

It hasn’t 

Yes. I have the coolmaster too.  Samsung DVM-s with 10 indoor units. Initial setup done by my installer.   The coolmaster app works better than the C4 app IMO 

On 12/17/2019 at 4:36 AM, Cyknight said:

Hmm. This has indeed been going around a fair bit over the last year (maybe 2) or so.

AFAIK it's unclear what the exact issues or reasons are at this time. But plenty of systems ARE working without (constant) internet just fine.

It may be related to (some?) 3rd party drivers looking to authenticate, or possible something in C4 handling those requests wrong when there is no internet, or perhaps it's related to certain network gear or even ISP modems.

Or some sort of combination of all of the above. My advise would be to ask your dealer to take this up with tech support - I suspect they need more cases to be able to find commonality to trace down the cause(s). Or even reach out to C4 consumer help to get it noted.

Perhaps @jakblak can assist with ramping up some priority to this issue 

My os3.1 seems to be dependent on an active internet connection. I’ve lost Internet connectivity twice in the past month due to service provider issues and each time my intranet c4 is unusable. Smart switch inputs  are either delayed for 2 or more minutes or are not processed at all. The 2 or 3 minute delayed response to inputs is what scares me- like a garage door open or close instruction! 
 

i have no external drivers as far as I am aware (I do have Apple TV bridge) and do have an active 4sight subscription. 
 

On 12/4/2019 at 2:17 AM, JoelC said:

@Anish I agree, twenty seconds is too long. Would you mind saying your country (or direct messaging me (DM))? I don't have time frames, but we are working on speeding up remote connection times for countries outside of North America.  

South Africa 

23 hours ago, hunger said:

 

From initial launch mine takes about six seconds to connect and the screen to appear over a cellular connection which, from what I remember, was about the same under 2.x.


Sent from my iPad using Tapatalk Pro

 

Not for all of us unfortunately. 

Hi. Could you do something about the slow startup time of the iOS app on os 3.1.xx using 4sight. The new iOS update made it better but it still takes over 20 seconds to connect remotely. 
 

on os 2.xx using vpn it was instantaneous. What’s the point of paying for a 4sight service when it’s so slow to start... 

1 hour ago, ekohn00 said:

As @C4Iona mentioned, disconnect your router from the Internet. I will assume that your Unifi controller is local. Your home network should be stable. Make sure you're not reaching out to the cloud for anything at this point (DHCP, Cloud controller, C4, etc). The only thing that might look for a connection is DNS, and that should fail. For Unifi and C4 to work in a web browser, you should be using IP addresses for your local network.

With the Internet disconnect, this should all work. Don't even connect the router to the internet until you get your network stable.

Thanks for the advice

13 hours ago, c4Iona said:

Unplug the internet router from the ISP modem.  Cycle your router, Switch and AP's and see if you still have issues with the ISP device unplugged. If you don't, call your ISP and ask them to re-provision your device so that you get a new IP address and then try with your ISP device plugged into your router.

A DDOS attack will cripple your routers ability to work regardless if the firewall is blocking the offending packets.  The whole point is to deny service.  That service is both internal and external.  Are you running the Unifi network software?  What does that tell you?

I have a UniFi cloud controller and its shows all switches and AP as down -( because I’m still offline )

a power recycle of the router seems to have worked on the t10 but I’m still getting intermittent errors on the wireless connections (iOS app) where the app won’t populate and gives a 403a error

2 hours ago, Dunamivora said:

It doesn't need an internet connection, unless there are drivers that are causing issues that do require internet.

 

It does, however, require a stable local network.

Once the isp is up and stable again, will try an emulate the issue and see where the problem is 

1 hour ago, Dunamivora said:

It sounds like it could be network issues.

Are you sure nothing was comprimised on the network with the DDOS?

Don’t know yet. The network is still down after the ddos. I am just concerned that the control 4 environment is dependent on an active internet connection. I assumed the microenvironment didn’t require an internet connection.  

12 minutes ago, Dunamivora said:

Does the t10 work fine? Is it just the mobile app that doesn't work?

The t10 also had an issue. Populates intermittently. Also all my smart switches are also delayed 

I’m on OS 3.1 and had a strange event occured on my system whilst intranet. We had a ddos attack on our isp this weekend and the internet has been been down for the past 3 days. So now ,My app (wired and wireless) fails to load occasionally (403a error) whilst intranet on the same WiFi and also the on wired t10 screen. Also, smart switch instruction take up to 3 minutes to execute. Clearly this is anomalous (and dangerous -for example  garage door opening )  I have power cycled the EA5 and the internet router.  I have a Ubiquiti 24 port POE switch and 7 UniFi AP’s 

Has anyone experienced this before. This is all intranet. I have 4sight enabled. 

On 10/29/2019 at 8:41 PM, msgreenf said:

On 10/29/2019 at 8:26 PM, South Africa C4 user said:

Which ties in with what Mitch said...

It's almost like I reported facts. You can say you don't believe them. But the facts are the facts

Just updated to iOS 13.2 and latest rendition of c4 app. My 4sight is appreciably faster. 15 seconds to ready. Intranet still about 2-3 seconds 

@jakblak  thanks - you’ve produced the goods...

3 hours ago, msgreenf said:

ok lets see what @jakblak from Control4 has to say.  I am pretty sure his answer is going to be very similar to mine as I was paraphrasing his previous replies on the subject.

When last I checked with @jakblak about a week ago , it was a ‘work in progress’ 

On 10/27/2019 at 2:12 PM, South Africa C4 user said:

I am reliably told that there are new servers being installed (and this will be done before the end of Q1 2020) which will significantly improve the speed in South Africa.

That said, 60 to 80 seconds sounds excessive even for South Africa.  I have 2 large projects... One in Johannesburg and one in Zimbali (just outside Durban).  I have just timed log in to both and it felt slower than usual (probably purely because I was timing things) and both took 25 to 30 seconds to log in remotely.  2 seconds locally.

Thanks for that info. I notice a 30-40 second delay to splash page and another 20-30 seconds until it populates the icons. My connection  is fibre 100/100mbs with 2ms local latency. 
 

my intranet connection time is 1-3 seconds. 

The timings are similar using my vpn which is hosted by my isp 

the whole issue of geographical location that msgreenf brought up doesn’t make sense to me  -the difference between latency to usa and local for me is 200ms vs 2 ms - should be hardly noticeable (1/5th of a second !)