Anish

14 hours ago, msgreenf said:

but you didn't answer the 2nd part of the question where are you located?

Durban, South Africa

On 10/24/2019 at 3:15 PM, msgreenf said:

iOS 14! wow  

Where in the world are you located?

Correction 13.1.3

On 10/16/2019 at 1:37 PM, time2jet said:

 

Good morning forum members.

 

Is there a setting to allow the app to stay connected to the system longer? Seems as though my App is only staying connected briefly before it has to reload the system. Not the worst thing ever, just a little bothersome.

 

Also, I’ve been reading so many posts regarding the time it takes to load 3.1. I’ve been blaming it on my crappy network issues. Just wanting to see if it’s a known issue. A lot of you posted how fast 3.1 loaded, but others complained of it taking too long.

 

Thanks all.

 

 

Sent from my iPhone using Tapatalk

 

I have posted about this in another track

same issue. Intranet startup on iOS 14.1.2 and iOS 3.1 takes 2-3 seconds.

on 4sight it takes about 60-80 seconds!

no fix yet 

Any update on a fix for this ?

On 10/20/2019 at 5:54 AM, ILoveC4 said:

Did your 4Sight subscription expire?

Sorted. The issue was with my isp. They reset and all works fine now 

On 9/18/2019 at 11:29 AM, msgreenf said:

you need both

I’ve got both and tried to load my system. It worked great the first time for a few days (I was able to see all my lights and thermostats and voice control them) but then became unresponsive. I tried uninstalling and reinstalling google home Ever since then I am unable to reload the service. I reach the point where Control4 is linked to my google account but thereafter it keeps saying “something went wrong”

I did. He’s on it as we speak. Thanks Jakblak

On 9/30/2019 at 9:39 PM, South Africa C4 user said:

Good luck... could be.  I am on OS3.1

Updated to os3.1.  Still the same I’m afraid. Takes about 45-60 seconds to load the splash page. I should have stayed on os2.... 

I have exactly the same issue. 
 

even worse when using 4sight on a remote connection. Mine takes about 45 seconds to load the splash page-  I’m on os3.1 using ios 13.1.2

13 hours ago, Drake0508 said:

I am seeing the same thing. Long load times of at least 20 seconds and then the screens don’t fully load. And suddenly my cameras are no longer showing the preview again.


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Exactly the same issue on my side 

1 hour ago, South Africa C4 user said:

My local upload / download speeds are identical to yours. When connecting from off site are you on Vodacom, MTN or CellC?

Vodacom. 
 

bht I’ve also tried fibre at my workplace with similar results -20-24 seconds.  I suspect it’s because I’m on an older version of os3. Will get my installer to upgrade it this week and update you 

17 hours ago, msgreenf said:

And you have updated the app too?

The app is the latest version. My os3 might be about 2-3 months old 

16 hours ago, Dunamivora said:

What ISP? What is your data upload speed?

100 up

Fibre 100/100mbs.  - I am located in South Africa 

it’s the same on LTE -about 20 seconds 

tried soft reboot. 

main controller is EA5

5 hours ago, Dunamivora said:

Yes, Apple Bridge driver and Apple TV 4/4k driver.

That’s the one I’m having an issue with

After upgrading to os3 my 4 sight takes about 20 seconds bring up my splash screen and takes a few more seconds to populate the rooms.  Even after upgrading to os 13.1. Works superfast intranet - it’s just on 4sight that’s the problem 
 

On 9/26/2019 at 6:04 AM, drro said:

 

Actually, I have the latest IP driver, an EA controller and the latest AppleTV OS. While the Control4 pairing works, it disconnects every day or two, and I have to go through the pairing process again to get it working again. I’m very unpopular with my spouse right now.


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I have exactly the same issue. I have to hard restart the EA controller every few days 

How do I check the version. I’m an end user

I’m using the new Apple TV driver with Apple TV bridge on os 3 and iOS 13.1 beta. I had the need to restart my EA controller at least once a week to be able to use the sr260 remote to control the Apple TV or the Apple TV functionality on the iOS app

The mobile app os 3.1 is really fast intranetwork but my 4sight connection still takes about 20 seconds or more To get to the home screen . Anyone else having that issue?

I’ve got the new driver for 2 weeks now and have had to hard restart the ea5 controller twice already because the Apple remote became unresponsive to commands. Works fine after the restart. 

Had a similar issue. I rebooted ea controller and it worked fine since then 

I have been using os3 on ios12.4.1 and iOS 13 beta and now 13.1 beta and noticed a long startup time of the app especially using 4sight.

Intranetwork startup is about 5-6 seconds and on 4G it takes 12-15 seconds consistently. also takes a few seocinds to populate the menu page 
 

anyone else with this issue ?

Thanks. I’ll check to see which driver I have 

The new c4 driver as far as I am aware