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jakblak last won the day on October 10

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  1. We have quite a few performance metrics inside of the OS3 app and one of those is cold-start time while remote (i.e. not on your local network) and the connection times in some regions, as many of you have experienced, is sub-optimal and outside of the range we feel is acceptable. Obviously connection times are a YMMV type of thing that depends heavily on your home internet speed, size of your project, cellular signal, etc... but we definitely see connection times in these regions that fall outside of what is "normal". While we are striving for faster connection times both locally and remote, our attention is fully focused on the customers in these regions where the connection times are higher than what the majority of our customers are experiencing. As such, we have formed a cross-functional team to address the problem at a team level as well as holistically. It will take us some time to make these changes and roll them out, but I wanted to let everybody know that we understand the difficulty and the frustration and we are committed to fixing it. I have now received several reports about this and have received logs from @Anish (thanks btw), and I have an engineer looking into the problem as I'm typing this. I will create a post (or update here) when we figure out, and fix the issue.
  2. Not a problem, I'm always happy to help. The development team is working through the issue with the web services team. I'll post here when I know more
  3. Hi @Anish, if you're interested I'd be happy to have my team take a look at your app logs to see if we can diagnose why your connection times are slow.
  4. A new version of the 2.10 beta app is out and it has the fix for crashing at startup when using biometrics (TouchID/FaceID). If you've already downloaded TestFlight you'll be notified of the new build, if not, then you can use this following link (it's the same one from my previous post). https://testflight.apple.com/join/EtAiX35m
  5. Hi @pinkoos, unfortunately @EverAction is correct here. We were not informed by Apple ahead of time that they would be making changes that would prevent the old IP driver from working . You could of course always use the IR driver or if that's not feasible because of having to run IR buds or other reasons, there is the officially supported IP driver.
  6. Hi @EverAction, thanks for the feedback. The bug with some of the icons missing is actually a bug in iOS that is fixed in 13.1. In regards to the passcode/TouchID crash, I'll get my team on it and we'll get another build out and I'll post it here
  7. Well, it took much longer than expected but the updated 2.10 app finally made it through the beta approval process. You can access the beta version of the 2.10 app by clicking the link below and following the instructions to download TestFlight and install the app. This version specifically addresses UI problems when rotating the app. If there are other problems, please feel free to send me a PM, post here, or give feedback via TestFlight. Thanks everyone https://testflight.apple.com/join/EtAiX35m
  8. Hi all, iOS 13 did cause some problems for the 2.10.x version of the Control4 app. As many of you have seen, iOS 13.1 fixed the problem with the missing icons but other issues remain. The development team has fixed those issues and we have submitted a new version of the app for beta review. Once the app has been approved for beta testing I will post a download link in this thread. Thanks for everyone's patience
  9. Hi @GSC4Home, As we were evaluating the 3.0 development timeline there were certain features that had to be cut to ensure that critical functionality and overall quality was baked into our initial release. Unfortunately, "Dedicated Mode" was one of those features. Nobody likes when features are cut, including ourselves, but we felt that with the option to enable "Guided Access" (Enable Guided Access) on an iPad that our time would be better spent adding critical features that iOS doesn't provide by default. With that said, we're always sensitive to customer requests and if this is a highly-desired feature relative to other requests it may make a return.
  10. That’s good to know, glad you got it working. As an FYI for those of you using the Intercom Anywhere app you can double-tap the call timer on iOS (or long-press on Android) to see advanced call stats including packet loss percentage and call quality stats.
  11. Either way, here's an updated driver. It should work identically to the ST9 driver. Try sending the commands I posted above and if you get the correct output then everything should work. receiver_HT-NT3_Network_DriverWorks__Sony.c4z
  12. @Cartnj: Try typing the following commands. gSystemVolumeDisplay = "STEP" local tParams = {LEVEL="80", OUTPUT=1000} PRX_CMD.SET_VOLUME_LEVEL(1000, tParams) If you have the right driver, it should result in the following output ProcessVolumeLevel(level in=80, level out=40) PRX_CMD.SET_VOLUME_LEVEL(), volumeLevel_Step = 40
  13. I’ll check it out a little later tonight @Cartnj
  14. @timelinex, I wrote the Intercom Anywhere app for iOS and work closely with the engineer that wrote it for Android and I'm sure he'd be interested in this problem. Would you mind clearing the logs within the Intercom Anywhere app, reproducing the problem, then gathering the logs and sending them to me in a PM? We may not be able to fix it, but we might be able to point you in the right direction.
  15. @dinom and @Cartnj the updated drivers are attached. For whatever reason the documentation has been lost when I converted them from C4I to C4Z files (Sorry, I haven't written drivers for a few years). I'll pass the updated Lua code along to the driver team and hopefully they can put out an official fix. receiver_HT-ST9_Network_DriverWorks__Sony.c4zreceiver_HT-NT3_Network_DriverWorks__Sony.c4z
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