safety1st Posted April 22, 2012 Share Posted April 22, 2012 Spoke with someone in the store today about the new portable touch screen and when they inquiried about price I gave them a total including programming. They responded that their dealer gave them free lifetime programming with their install. I believe them and assume that doesn't include physical installation which is not needed in this case. 1) It seems crazy on the dealers part if he isn't selling the product, right?2) Free lifetime programming is a killer deal especially for creating customer loyalty but where do you draw the line? Link to comment Share on other sites More sharing options...
CFUG Posted April 22, 2012 Share Posted April 22, 2012 Let me grab a beer and I'll think about it.... Link to comment Share on other sites More sharing options...
safety1st Posted April 22, 2012 Author Share Posted April 22, 2012 that must be a big beer.. Link to comment Share on other sites More sharing options...
seth_j Posted April 22, 2012 Share Posted April 22, 2012 Free lifetime programming is awesome considering the dealer offering it probably won't be in business long enough for it to matter... Link to comment Share on other sites More sharing options...
ILoveC4 Posted April 22, 2012 Share Posted April 22, 2012 Free lifetime programming is awesome considering the dealer offering it probably won't be in business long enough for it to matter...My thought exactly. The guy has his closing date all planned is my guess. Link to comment Share on other sites More sharing options...
ichbinbose Posted April 22, 2012 Share Posted April 22, 2012 Free lifetime programming is awesome considering the dealer offering it probably won't be in business long enough for it to matter...My thought exactly. The guy has his closing date all planned is my guess.if not already Link to comment Share on other sites More sharing options...
msgreenf Posted April 22, 2012 Share Posted April 22, 2012 Or, he just plans to use every programming session as a way to up sell more hardware...upgrade controllers...etc Link to comment Share on other sites More sharing options...
safety1st Posted April 22, 2012 Author Share Posted April 22, 2012 I was thinking the same. Not that people need a reason but there was no reason for these people to lie to me about it. If I sold them the hardware and they didn't have a programmer it would either come back or they would pay us to program. I have no issue selling just hardware but if someone can program the equipment shouldnt they be able to acquire the hardware too? I assume he, the installer, is counting on physically installing new hardware at some point but it seems as if there would be a stipulation that the hardware must come from the dealer who is programming.I did mention the use of the new door station with the new touch screen and that based on their current in wall touch screens the spot station would be able to use audio only. I also mentioned the new home controllers and they said there's may be the newest because it was installed.a few months ago. Never once did they mention their dealer other than the programming. These people were very nice & seemed very intelligent but something seems fishy about this situation. Link to comment Share on other sites More sharing options...
ichbinbose Posted April 22, 2012 Share Posted April 22, 2012 it seems as if there would be a stipulation that the hardware must come from the dealer who is programming.something seems fishy about this situation.You are correct, the dealer that sells the product is supposed to install the product. Yes something there is wrong, because if already has a real dealer then why wouldn't he just buy it from the dealer? Did you ask which OS the customer was running? Link to comment Share on other sites More sharing options...
jbat Posted April 22, 2012 Share Posted April 22, 2012 Does the dealer charge for OS upgrades as if the OS is a new product? Link to comment Share on other sites More sharing options...
safety1st Posted April 23, 2012 Author Share Posted April 23, 2012 I didn't go too in depth as not to pry. Just seemed like an awesome idea but not realistic. Link to comment Share on other sites More sharing options...
HookedOnC4 Posted April 23, 2012 Share Posted April 23, 2012 Doesn't everybody have this? Link to comment Share on other sites More sharing options...
RyanE Posted April 23, 2012 Share Posted April 23, 2012 I think you may want to check your contract.He may have said "free lifetime programming", assuming you knew that it meant for gear he had installed.I don't think it's a misrepresentation to say you offer free programming with that as an unsaid proviso.RyanE Link to comment Share on other sites More sharing options...
RyanE Posted April 23, 2012 Share Posted April 23, 2012 Oh, and if you can't find it in the contract, it doesn't matter what anyone said.RyanE Link to comment Share on other sites More sharing options...
CFUG Posted April 23, 2012 Share Posted April 23, 2012 And not all contracts stand up either. Link to comment Share on other sites More sharing options...
dannyboy Posted April 23, 2012 Share Posted April 23, 2012 Free lifetime programming was a copy of composer pro and the required 10 minutes instruction.either that, or they just wanted to validate the hardware price only. Link to comment Share on other sites More sharing options...
HookedOnC4 Posted April 25, 2012 Share Posted April 25, 2012 And not all contracts stand up either.We had a few beers and a handshake my contract is solid... Link to comment Share on other sites More sharing options...
CFUG Posted April 27, 2012 Share Posted April 27, 2012 ^What happen to those days? Link to comment Share on other sites More sharing options...
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