ricke Posted December 24, 2012 Share Posted December 24, 2012 I just got a new PC yesterday and installed MyHomePC on it and instead of immediately finding Director like it does on my other PCs it prompts me for System Name, Control4 email address and password. Providing the proper email addrfess and password doesn't get me past that screen.I have a permanent site license for MyHomePC and I can ping my HC800 wit no problem.Any ideas why I might see that screen instead of immediately showing the usual connect screen that shows the Director and its IP address?Maybe the install of MyHomePC didn't install the right version of Adobe Air?Thanks! Rick Link to comment Share on other sites More sharing options...
Kevin L Posted December 24, 2012 Share Posted December 24, 2012 the new myhomepc is the 2.3 version and it needs your 4sight info to check against the license.. Once it does that it would then go and look for director Link to comment Share on other sites More sharing options...
ricke Posted December 25, 2012 Author Share Posted December 25, 2012 Oh I see, I used the same login as my.control4.com which works fine on the web site but when trying it in MyHomePC it just comes back and asks me again. Does what's filled in for System Name matter?Thanks, Rick Link to comment Share on other sites More sharing options...
Godzilla Posted December 25, 2012 Share Posted December 25, 2012 i dont think it matters...........the one on MyHomePC and my actual system have diff names Link to comment Share on other sites More sharing options...
ILoveC4 Posted December 25, 2012 Share Posted December 25, 2012 Oh I see, I used the same login as my.control4.com which works fine on the web site but when trying it in MyHomePC it just comes back and asks me again. Does what's filled in for System Name matter?Thanks, RickYes, it matters. If it didn't matter it would not be there and you would be logging in just fine. Login to my.Control4.com and you will see your account name. Try using that. Link to comment Share on other sites More sharing options...
Godzilla Posted December 25, 2012 Share Posted December 25, 2012 Could've sworn mine were diff......looks like Im going crazy after all Link to comment Share on other sites More sharing options...
Cyknight Posted December 25, 2012 Share Posted December 25, 2012 Keep in mind your SYSTEM name vs your ACCOUNT name are two different things - proper setup would have them the same but they do not need to be. Link to comment Share on other sites More sharing options...
Godzilla Posted December 25, 2012 Share Posted December 25, 2012 So I'm not going crazy?.....good to know Link to comment Share on other sites More sharing options...
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