FLA Posted August 16, 2016 Share Posted August 16, 2016 When trying to stream music through my HC 800 the sound not audible unless I put the volume at 100% and then the volume is Barely audible. It does;t matter what source I try to stream. My dealer thinks it is a matter of doing a factory reset on the matrix and setting it back up. Any ideas Link to comment Share on other sites More sharing options...
msgreenf Posted August 16, 2016 Share Posted August 16, 2016 Does the source matter? Sounds like the matrix inputs are turned down low. What is the matrix? Sent from my Nexus 5X using Tapatalk Link to comment Share on other sites More sharing options...
FLA Posted August 17, 2016 Author Share Posted August 17, 2016 Source doesn't matter. C4 16X16 audio matrix. Link to comment Share on other sites More sharing options...
knowitall Posted August 17, 2016 Share Posted August 17, 2016 Audio volume in properties of 800 turned down in composer Link to comment Share on other sites More sharing options...
FLA Posted August 17, 2016 Author Share Posted August 17, 2016 4 hours ago, knowitall said: Audio volume in properties of 800 turned down in composer I will ask my dealer to check it remotely. Link to comment Share on other sites More sharing options...
FLA Posted August 18, 2016 Author Share Posted August 18, 2016 On 8/16/2016 at 6:12 PM, knowitall said: Audio volume in properties of 800 turned down in composer My dealer said there are no volume properties for the processor. Link to comment Share on other sites More sharing options...
msgreenf Posted August 18, 2016 Share Posted August 18, 2016 My dealer said there are no volume properties for the processor. Well thst would be the problem if he isn't aware of them Sent from my STV100-1 using Tapatalk Link to comment Share on other sites More sharing options...
Johann Stroh Posted August 19, 2016 Share Posted August 19, 2016 Step 1: In composer pro, double click on the hc800 Step 2: adjust audio output volume levels.. Step 3..... Step 4: Success Sent from my Nexus 6P using Tapatalk Link to comment Share on other sites More sharing options...
d1amund Posted August 19, 2016 Share Posted August 19, 2016 I've never once seen anyone with the output volume on a controller set below 100. Every time I check one it's at 100. Who is doing this and why? It's always the first and easiest thing to check but it's never been the cause. Link to comment Share on other sites More sharing options...
knowitall Posted August 19, 2016 Share Posted August 19, 2016 I believe they are set default to 100 and who knows how they mysteriously turn down but it's so you can set room end points to the audio outs for selection and volume. So plug the 800 into a dumb amp and you have a zone. Rarely done I agree but comes in handy. Link to comment Share on other sites More sharing options...
FLA Posted August 19, 2016 Author Share Posted August 19, 2016 4 hours ago, msgreenf said: Well thst would be the problem if he isn't aware of them Sent from my STV100-1 using Tapatalk 3 hours ago, Johann Stroh said: Step 1: In composer pro, double click on the hc800 Step 2: adjust audio output volume levels.. Step 3..... Step 4: Success Sent from my Nexus 6P using Tapatalk 2 hours ago, d1amund said: I've never once seen anyone with the output volume on a controller set below 100. Every time I check one it's at 100. Who is doing this and why? It's always the first and easiest thing to check but it's never been the cause. 1 hour ago, knowitall said: I believe they are set default to 100 and who knows how they mysteriously turn down but it's so you can set room end points to the audio outs for selection and volume. So plug the 800 into a dumb amp and you have a zone. Rarely done I agree but comes in handy. Thanks you guys that's awesome. How embarrassing for my dealer. He was supposed to come by today to try and fix the volume problem along with Alarm problems and to install and fix some HD BaseT extender problems but he cancelled and will reschedule on Monday. Good thing for me because I wouldn't have seen these answers to my post. Can he remotely set the volumes? If so I can't wait to email him the steps outlined by Johann Thx again. I'll post how it turns out. Link to comment Share on other sites More sharing options...
alanchow Posted August 19, 2016 Share Posted August 19, 2016 Also note that the matrix switch has variable volume as well. Link to comment Share on other sites More sharing options...
FLA Posted August 19, 2016 Author Share Posted August 19, 2016 41 minutes ago, alanchow said: Also note that the matrix switch has variable volume as well. Thx much appreciated. Maybe my dealer should be spending some time on this site. Link to comment Share on other sites More sharing options...
msgreenf Posted August 19, 2016 Share Posted August 19, 2016 yes, he can fix all this remote. Link to comment Share on other sites More sharing options...
FLA Posted August 23, 2016 Author Share Posted August 23, 2016 On August 18, 2016 at 4:13 PM, msgreenf said: Well thst would be the problem if he isn't aware of them Sent from my STV100-1 using Tapatalk On August 18, 2016 at 5:21 PM, Johann Stroh said: Step 1: In composer pro, double click on the hc800 Step 2: adjust audio output volume levels.. Step 3..... Step 4: Success Sent from my Nexus 6P using Tapatalk On August 18, 2016 at 6:09 PM, d1amund said: I've never once seen anyone with the output volume on a controller set below 100. Every time I check one it's at 100. Who is doing this and why? It's always the first and easiest thing to check but it's never been the cause. On August 18, 2016 at 6:51 PM, knowitall said: I believe they are set default to 100 and who knows how they mysteriously turn down but it's so you can set room end points to the audio outs for selection and volume. So plug the 800 into a dumb amp and you have a zone. Rarely done I agree but comes in handy. On August 18, 2016 at 11:17 PM, alanchow said: Also note that the matrix switch has variable volume as well. On August 19, 2016 at 7:53 AM, msgreenf said: yes, he can fix all this remote. So the problem is not as simple as we all thought. What my dealer meant by there are no volume properties for the HC 800 was that in my case where the HC 800 does not go to an Amp but goes directly to the matrix the 800's audio volume properties are nullified. He has already tried the matrix's volume with no luck. He course of action will be to reinstall the matrix and I believe check all of the bindings? Any other ideas?? Link to comment Share on other sites More sharing options...
Cyknight Posted August 23, 2016 Share Posted August 23, 2016 47 minutes ago, FLA said: So the problem is not as simple as we all thought. What my dealer meant by there are no volume properties for the HC 800 was that in my case where the HC 800 does not go to an Amp but goes directly to the matrix the 800's audio volume properties are nullified. He has already tried the matrix's volume with no luck. He course of action will be to reinstall the matrix and I believe check all of the bindings? Any other ideas?? Err. Doesn't matter where the HC800 is going - the controller (ALL controllers) have their OWN setting for their output volume (at least for analogue) They don't get 'nullified' just 'cause they're going somewhere else. Link to comment Share on other sites More sharing options...
knowitall Posted August 23, 2016 Share Posted August 23, 2016 lol tell him to double click on the HC800 in system design. The new EA series actually has the volume control in the main properties page. Link to comment Share on other sites More sharing options...
StroTek LLC Posted August 23, 2016 Share Posted August 23, 2016 On the Matrix Amp, do you have Linear Volume checked? that might be it Link to comment Share on other sites More sharing options...
FLA Posted August 24, 2016 Author Share Posted August 24, 2016 19 hours ago, Cyknight said: Err. Doesn't matter where the HC800 is going - the controller (ALL controllers) have their OWN setting for their output volume (at least for analogue) They don't get 'nullified' just 'cause they're going somewhere else. So either he's blowing more smoke or could it be that I am not analogue??? This will be over soon and then I can get another dealer of have one of the guys here work on it remotely. Thx 17 hours ago, knowitall said: lol tell him to double click on the HC800 in system design. The new EA series actually has the volume control in the main properties page. I will definitely tell him and I'm sure out of embarrassment he'll have another story for me. Thx 15 hours ago, StroTek LLC said: On the Matrix Amp, do you have Linear Volume checked? that might be it I'm not sure if that can be checked with Composer HE but that wouldn't matter anyway because I haven't been able to get it to load an work correctly on my laptop. I will ask my dealer to check and if thats the problem I doubt he will fess up to it. Thx Link to comment Share on other sites More sharing options...
FLA Posted September 30, 2016 Author Share Posted September 30, 2016 Last night we noticed that our door station was inaudible in the house. We can hear it ring at the door station outside but nothing in the house. I doesn't matter whether or not a TV is on or not. Is this likely because of the same reasons as above? Link to comment Share on other sites More sharing options...
FLA Posted October 13, 2016 Author Share Posted October 13, 2016 Thanks so much to everyone on this thread. I finally got my Composer HE working and the fix was simple. I double clicked on the HC800 and volume 1 was set at 100 and Volume 2 was at 0. I set Volume 2 at 100 and bingo all of my streaming music to the HC800 was perfectly audible and back to normal and bingo my front door station ring could be heard throughout the house again. Thanks again your help is much appreciated. Link to comment Share on other sites More sharing options...
StroTek LLC Posted October 13, 2016 Share Posted October 13, 2016 Thats great!! Link to comment Share on other sites More sharing options...
FLA Posted October 13, 2016 Author Share Posted October 13, 2016 Just out of curiosity is there a standard of what volume 1 and volume 2 control or is it more likely dependent on the individual system and how it's wired? Link to comment Share on other sites More sharing options...
Cyknight Posted October 13, 2016 Share Posted October 13, 2016 Quote Volume 2 was at 0 DOH! (doesn't matter because it's connected to an amplifier my shiny rear end ) 28 minutes ago, FLA said: Just out of curiosity is there a standard of what volume 1 and volume 2 control or is it more likely dependent on the individual system and how it's wired? 1 and 2 just denote analogue output 1 and 2 - on an HC800 only the analogue outputs have volume control. Link to comment Share on other sites More sharing options...
FLA Posted October 13, 2016 Author Share Posted October 13, 2016 1 hour ago, Cyknight said: DOH! (doesn't matter because it's connected to an amplifier my shiny rear end ) 1 and 2 just denote analogue output 1 and 2 - on an HC800 only the analogue outputs have volume control. Hahaha I know that was an amazing comment from a dealer but not surprising with what I've been through for over a year. My dealer is supposed to be hear on Friday to finally finish fixing the alarm which never totally worked along with a few C4 adjustments. One adjustment he won't have to worry about is the volume for the HC800 streaming and the volume for the door station. My intent is to use a new dealer after this Friday. I would like to use a remote dealer but I'm afraid I just don't know enough about the wiring etc. so I'm probably best off finding a dealer that can physically do the servicing. Thanks again for all of your help. I enjoy this forum and I'm sure I'll have many questions in the future. Link to comment Share on other sites More sharing options...
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