vitali Posted August 13, 2018 Share Posted August 13, 2018 Hi everyone. got an issue with sound. There is a hc-800, matrix and power amp in system, sound works really weird. got all working good after installation, doorbell, all tunein stations, shairbridge. but, client called ones and told there is no doorbell, I came.... it worked but so quiet.... said "arbra cadabra", adjusted volume. got working..... got another call, doorbell is too loud. so, adjusted again.... got another call, sound is to quiet. So, sound with same presets sometimes is loud, sometimes is quiet. have never seen that issue. hardware problems? Link to comment Share on other sites More sharing options...
mstafford388 Posted August 14, 2018 Share Posted August 14, 2018 What version is the system on? Also, what outputs of the HC800 are you using? Link to comment Share on other sites More sharing options...
vitali Posted August 21, 2018 Author Share Posted August 21, 2018 2.8.2 both stereo outputs Link to comment Share on other sites More sharing options...
xc420 Posted September 10, 2018 Share Posted September 10, 2018 No it’s a problem because the volume isn’t fixed, make sure the client can’t change the volume on the output that the doorbell is using. Link to comment Share on other sites More sharing options...
Cyknight Posted September 10, 2018 Share Posted September 10, 2018 To be clear - you have the announcement set to go to a specific level using the built in option? If you are: As more or less mentioned, check the volume output on the controller - is it in use somewhere, intended or not? I would agree it sounds like there is some sort of disconnected going on where there may be two volume controls in play. Link to comment Share on other sites More sharing options...
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