atsokolas79 Posted September 16, 2019 Share Posted September 16, 2019 Hello, I have a C4 system in my house and a few audio zones stopped working. I noticed that the amp display has a blue power light and all 8 zones have a red light. My other amp does not show any red lights. I power cycled it and 2 red lights come on and eventually they all come back on. Any ideas? Someone told me it is broken and the issue was a bad power supply? The unit is 5 years old and doesn’t get a lot of use. Can anyone advise if this is a programming issue or is it junk? Or repairable? Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
mallom Posted September 16, 2019 Share Posted September 16, 2019 Call your dealer. He *may* be able to get it fixed or replaced. Quote Link to comment Share on other sites More sharing options...
atsokolas79 Posted September 16, 2019 Author Share Posted September 16, 2019 I did, he told me it is broken. I wanted a second opinion Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
atsokolas79 Posted September 16, 2019 Author Share Posted September 16, 2019 Call your dealer. He *may* be able to get it fixed or replaced.I did you told me it was broken. I wanted a second opinion Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
mallom Posted September 16, 2019 Share Posted September 16, 2019 Just now, atsokolas79 said: I did you told me it was broken. I wanted a second opinion Sent from my iPhone using Tapatalk So he didn't even try to contact Control4 just to check if it can be fixed or replaced? beingboard247 1 Quote Link to comment Share on other sites More sharing options...
atsokolas79 Posted September 16, 2019 Author Share Posted September 16, 2019 So he didn't even try to contact Control4 just to check if it can be fixed or replaced?That’s the problem. He just said I needed a new one. Didn’t trouble shoot it or anything. He might be right but i want to be sure before I dump all that $$ on a new one. Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
Cyknight Posted September 16, 2019 Share Posted September 16, 2019 5+ years means C4 won't do a repair usually, though I would have called it in to check myself. As for the assessment it needs replacing (or fixing if within 5 years) I would say he/she is right, all red zones is a typical indicator. Assuming you or the dealer at least tried to power cycle it once to eliminate protection mode, it means a full failure. EverAction and msgreenf 2 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 16, 2019 Share Posted September 16, 2019 Yeah. C4 won't repair it Sent from my Pixel 3a XL using Tapatalk Quote Link to comment Share on other sites More sharing options...
atsokolas79 Posted September 16, 2019 Author Share Posted September 16, 2019 5+ years means C4 won't do a repair usually, though I would have called it in to check myself. As for the assessment it needs replacing (or fixing if within 5 years) I would say he/she is right, all red zones is a typical indicator. Assuming you or the dealer at least tried to power cycle it once to eliminate protection mode, it means a full failure.Thanks, that’s a bummer. 5 years is not a long time . Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
Cyknight Posted September 16, 2019 Share Posted September 16, 2019 I suspect it's due to limited number of remaining parts not being manufactured anymore, though I can't speak for Control4 - but I agree it seems short. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 16, 2019 Share Posted September 16, 2019 2 minutes ago, Cyknight said: I suspect it's due to limited number of remaining parts not being manufactured anymore, though I can't speak for Control4 - but I agree it seems short. don't believe that is the case. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted September 16, 2019 Share Posted September 16, 2019 2 hours ago, msgreenf said: don't believe that is the case. Belief is a personal choice Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 16, 2019 Share Posted September 16, 2019 Belief is a personal choice Ok. I know it's not the case. They have parts Sent from my Pixel 3a XL using Tapatalk Quote Link to comment Share on other sites More sharing options...
Cyknight Posted September 16, 2019 Share Posted September 16, 2019 59 minutes ago, msgreenf said: Ok. I know it's not the case. They have parts Sent from my Pixel 3a XL using Tapatalk Oh they have parts, I was saying they might have limited parts and therefore put up a term. Again I can't speak for C4, as I don't work for them. Quote Link to comment Share on other sites More sharing options...
21st century Posted October 5, 2019 Share Posted October 5, 2019 These can be repaired for a fraction of the price C4 charge at any good local electronics repair shop, we sent in about ten of them so far that were out of warranty Quote Link to comment Share on other sites More sharing options...
atsokolas79 Posted October 5, 2019 Author Share Posted October 5, 2019 These can be repaired for a fraction of the price C4 charge at any good local electronics repair shop, we sent in about ten of them so far that were out of warrantyThanks I actually brought it to a repair store and it is a main power supply and a few amp modules. We are not sure how to get the parts though. Any ideas as to how to find replacement parts??Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
Lee p Posted November 25, 2020 Share Posted November 25, 2020 Hi did you ever get the amp sorted? , I have exactly the same problem? After 20 seconds of playing 1 zone music turns off and all zones go to red. Thanks Lee Quote Link to comment Share on other sites More sharing options...
Lee p Posted November 25, 2020 Share Posted November 25, 2020 IMG_4251.MOV Quote Link to comment Share on other sites More sharing options...
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