Drake0508 Posted April 14, 2021 Share Posted April 14, 2021 I had the driver developer send me an updated driver and had my integrator install it. It worked well for three weeks and then stopped again. I went ahead and purchased the C4 zigbee modules and replaced them. The locks perform so much better now. Quote Link to comment Share on other sites More sharing options...
booch Posted April 15, 2021 Author Share Posted April 15, 2021 6 hours ago, Rob21 said: My august lock integration is "broken" again. The lock status does not change in control4 so C4 thinks that it its always locked. When I try to unlock it from C4 the lock does unlock but C4 still shows that it is locked (because of this C4 only sends the unlock command and I can't send the lock command). This has happened to me in the past and it usually fixes itself after a couple of days but I am wondering if anyone else has experienced something like this. Given my past challenges with this and general concern with the web/external dependency, I just checked my system, and it works fine (both status and control). Therefore, this may be isolated to your install/config (assuming it doesn't begin affecting me/others). I used to have the issue described before I updated driver versions (with everyone else), so may be worth looking at that if you haven't. Otherwise, if I can help please LMK. Quote Link to comment Share on other sites More sharing options...
Drake0508 Posted April 15, 2021 Share Posted April 15, 2021 It has to be something on August. These locks with the WiFi gateway had the same issues with my Savant system. Quote Link to comment Share on other sites More sharing options...
Rob21 Posted April 16, 2021 Share Posted April 16, 2021 I contacted the driver central help desk (thanks for the idea @msgreenf). They got back to me in less than an hour and sent me the latest unreleased version for the driver. I was on version 2007 and they sent me version 2009. Problem solved! msgreenf 1 Quote Link to comment Share on other sites More sharing options...
Drake0508 Posted April 16, 2021 Share Posted April 16, 2021 I did the same and it worked well for a long stretch. Then it disconnected again last week. Just replaced the modules with zigbee. Quote Link to comment Share on other sites More sharing options...
Rob21 Posted April 16, 2021 Share Posted April 16, 2021 The only thing keeping me from switching to the zigbee module is Auto Unlock. I’ve been trying to find an alternative that would work with the zigbee module but I haven’t found anything. Open to any ideas! Quote Link to comment Share on other sites More sharing options...
Drake0508 Posted April 17, 2021 Share Posted April 17, 2021 Auto Unlock? Like this? sorry just read it again I didn’t use Auto Unlock because I hate Bluetooth Do you by chance have any automation products that have geofencing? I used to use my ecobee thermostat to trigger my home scene when it detected my phone through C4 Quote Link to comment Share on other sites More sharing options...
booch Posted July 10, 2021 Author Share Posted July 10, 2021 Is anyone else having problems with August locks/this driver again? All of a sudden I'm getting intermittent control and the statuses (open/closed) aren't working. Also getting "Error - ResponseCode: 500 RefreshToken code 2" from the driver, but the master driver (driverCentral Cloud) shows all as well. Thanks in advance for help! Quote Link to comment Share on other sites More sharing options...
ashwinmj Posted August 15, 2021 Share Posted August 15, 2021 I'm having trouble with the status of the August lock as well. Sometimes the status works fine, but at other times the status doesn't change when the lock is locked/unlocked. I'm on driver version 2009. Thanks for the help! Quote Link to comment Share on other sites More sharing options...
Rob21 Posted August 15, 2021 Share Posted August 15, 2021 I finally had enough of the august integration a while ago and switched to zigbee. Haven’t had an issue since. Quote Link to comment Share on other sites More sharing options...
Drake0508 Posted August 15, 2021 Share Posted August 15, 2021 Same here with zigbee. Finally don’t have to worry. Quote Link to comment Share on other sites More sharing options...
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