outmotoring Posted February 20, 2022 Share Posted February 20, 2022 I’m looking to pay someone who specializes in setting or troubleshooting ubiquiti equipment. Up until a few weeks all was well and something caused my UDM pro to require a complete reboot and ever since then my network of 5 UAP-AC-LR waps and 2 outdoor mesh units to give me nonstop issues with them dropping out, isolating themselves, reconnecting and all sorts of insanity. Around the same time I extended my network to another building 500’ away via a buried fiber line, and 2 converters. The other buildings APs have been up and down and wireless TCL tvs are connecting to APs at the main building instead of the one 15’ away. I’m in over my head and have tried adjusting the channels of all of the APs, switched firmware back to 5.43.56 and removed a few APs as well as bought 2 new ones to see if that was the issue. located in Knoxville TN but remote / phone based consulting would be doable if in the evenings EST. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 20, 2022 Share Posted February 20, 2022 @chopedogg88 Quote Link to comment Share on other sites More sharing options...
outmotoring Posted February 20, 2022 Author Share Posted February 20, 2022 If Ari knows Uniquiti stuff that would be awesome as I’ve worked with him before on my C4 stuff with great results. Quote Link to comment Share on other sites More sharing options...
Nick0li Posted February 20, 2022 Share Posted February 20, 2022 Hey there. I had the same issue with Control4 and Ubiquiti that I resolved yesterday. Send me your cell # to my email address nickgraham@tmis.cloud Quote Link to comment Share on other sites More sharing options...
BXTR Posted February 20, 2022 Share Posted February 20, 2022 If it is related to the new equipment then temporarily disconnect it and see if your issue goes away. Sounds like a network loop to me though Quote Link to comment Share on other sites More sharing options...
Nick0li Posted February 20, 2022 Share Posted February 20, 2022 4 minutes ago, Nick0li said: Hey there. I had the same issue with Control4 and Ubiquiti that I resolved yesterday. Send me your cell # to my email address nickgraham@tmis.cloud and I’ll walk you through what to do. Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted February 20, 2022 Share Posted February 20, 2022 Yes sounds like network loop or IP conflict. Or if you have Sonos, that can cause looping issues Quote Link to comment Share on other sites More sharing options...
outmotoring Posted February 20, 2022 Author Share Posted February 20, 2022 It’s not affecting C4 aside from occasional issues when some APs are disconnected but I will start by unplugging the outdoor mesh AP as it has yet to have bay clients after 2 weeks and 2 factory resets, etc Quote Link to comment Share on other sites More sharing options...
outmotoring Posted February 20, 2022 Author Share Posted February 20, 2022 No sonos gear is on the network- Quote Link to comment Share on other sites More sharing options...
outmotoring Posted February 20, 2022 Author Share Posted February 20, 2022 It seems to be that every few hours one or more of the APs isolate and re adopt and in that process it causes 1 or more to do the same so just when I think it’s all fixed my kids complain that the wifi sucks. Plus what is super odd is that in a location I’ve always had great signal I now don’t even though the APs have not moved and my phone is connecting to the same AP. I’m stumped. Quote Link to comment Share on other sites More sharing options...
outmotoring Posted February 20, 2022 Author Share Posted February 20, 2022 Ok, after a phone call with Nick (thank you!!!) I found that when using the ubiquiti app to add APs it can cause issues which appears to be the case. After using the desktop version to reset all of the APs things are better (I also upgraded a bunch of old cat6 cables and the fiber to cat converters). In the desktop app it shows how each AP is connected and while all of them are hardwired it shows 4 as being connected to other APs which should not be happening. Does anyone know how to force a AP to NOT connect wireless to another AP or is this ok? BTW this ‘connected’ column in the ‘ ‘Devices’ tab is new as I recall. Quote Link to comment Share on other sites More sharing options...
outmotoring Posted February 23, 2022 Author Share Posted February 23, 2022 Ok, so multiple issues caused the problems I was having. A storm took out 12 ports on a switch and 8 on a POE switch, the UDM reset caused all APs to default to Mesh mode, 2 cat6 terminations were bad, the recently added fiber converter had the SC inputs switched on one side and the app defaulted to adopting APs as stand alone / mesh / wireless and NOT the hardwired connection!! what a mess!! thanks to everyone for adding suggestions and for Nick who also called and offered some great suggestions!! Nick0li 1 Quote Link to comment Share on other sites More sharing options...
booch Posted February 28, 2022 Share Posted February 28, 2022 On 2/20/2022 at 2:46 PM, outmotoring said: In the desktop app it shows how each AP is connected and while all of them are hardwired it shows 4 as being connected to other APs which should not be happening. Does anyone know how to force a AP to NOT connect wireless to another AP or is this ok? Sounds like you may be ok now but just in case, the way to do this is: (In UniFi web interface using classic UI mode:) Settings>Site>Services>Uplink Connectivity Monitor>Enable Wireless Uplink You can also do it in the device level settings. Quote Link to comment Share on other sites More sharing options...
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