Jump to content
C4 Forums | Control4

Episode Response matrix amps


Control-IT

Recommended Posts

Installed one of these recently.  The volume at anything past 50 was way too loud.  You can set a max volume in the web GUI of the amp so I set it to 50 or whatever was appropriate for the room.  The problem is that in C4 it still ramps from 0-100 BUT it stops getting louder when you hit the max level you set.  So if I had a room set at max vol. 40 I can move the slider in C4 to 80 or 100 but it stops getting any louder at 40.  100 in C4 should be 40 on the amp or whatever the max was set to.  This is a bad experience for the customer since they have the volume settings all over the place and nothing makes sense.  I see they have some rooms at 40 and other rooms at 100 and everywhere in between and the volume is the same really everywhere.  Then if they lower the volume as a group nothing will happen in the rooms that are at 80 until you get down to 40 or 50 or whatever the max set level is.  So they are lowering and lowering and nothing is happening.  Rooms that were at low levels are ramping down and other rooms are doing nothing.  Customer wants it ripped out and don't blame them.  Its a joke really and a reason to never install these amps.  Support said that's just the way it is.

Any other matrix amps that will work like a C4 or Triad amp where if you set the max volume at a low number you still have 0-100 ramping in C4?  

Link to comment
Share on other sites


5 hours ago, Control-IT said:

Installed one of these recently.  The volume at anything past 50 was way too loud.  You can set a max volume in the web GUI of the amp so I set it to 50 or whatever was appropriate for the room.  The problem is that in C4 it still ramps from 0-100 BUT it stops getting louder when you hit the max level you set.  So if I had a room set at max vol. 40 I can move the slider in C4 to 80 or 100 but it stops getting any louder at 40.  100 in C4 should be 40 on the amp or whatever the max was set to.  This is a bad experience for the customer since they have the volume settings all over the place and nothing makes sense.  I see they have some rooms at 40 and other rooms at 100 and everywhere in between and the volume is the same really everywhere.  Then if they lower the volume as a group nothing will happen in the rooms that are at 80 until you get down to 40 or 50 or whatever the max set level is.  So they are lowering and lowering and nothing is happening.  Rooms that were at low levels are ramping down and other rooms are doing nothing.  Customer wants it ripped out and don't blame them.  Its a joke really and a reason to never install these amps.  Support said that's just the way it is.

Any other matrix amps that will work like a C4 or Triad amp where if you set the max volume at a low number you still have 0-100 ramping in C4?  

Just need to educate the customer. It should bring the volume back down to the maximum after a couple of seconds. We have volume limits in our store of 70% so if you set it to 80% after a couple of seconds the volume will go back to 70%. this is will triad matrix and amp. I am not aware of any devices that will do this in the driver. Just need to set the expectation. You can also submit a change request to control4.

Link to comment
Share on other sites

  • 2 weeks later...

If it's a certain source input that's too loud, you could try adjusting the Input Level Trim (db).  This way you may be able to get it where 100 on the Episode is actually close to the required level, and then everything would make more sense....

Link to comment
Share on other sites

This thread is quite old. Please consider starting a new thread rather than reviving this one.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.