JWANG Posted March 14, 2023 Share Posted March 14, 2023 Got this very small 5" touch screen from C4 that displays all the connected devices in the house. It just went dark yesterday after I took it off the wall. Anybody knows how to fix it? Really appreciate it. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted March 14, 2023 Share Posted March 14, 2023 Uhm, put it back on the wall? Quote Link to comment Share on other sites More sharing options...
JWANG Posted March 16, 2023 Author Share Posted March 16, 2023 Hi there, Well, it didn't work. Tried to use the Control4 Composer HE to see what's going on, but got stuck w/ the subscription code. I suspect the Control4 box is not talking to the touch screen panel due to bad IP address. Is it possible? Quote Link to comment Share on other sites More sharing options...
Andrew luecke Posted March 17, 2023 Share Posted March 17, 2023 14 minutes ago, JWANG said: Hi there, Well, it didn't work. Tried to use the Control4 Composer HE to see what's going on, but got stuck w/ the subscription code. I suspect the Control4 box is not talking to the touch screen panel due to bad IP address. Is it possible? That's a 12 year old Touchscreen model (that is from the days of Intel Sandy Bridge 2xxx CPU's).. They stopped selling these touchscreens in around 2015 I think. Not sure about this model, but the T3 and T4 don't go blank due to inability to communicate.. You'd have to check if its wired in correctly first. But, I'd be guessing if its been power cycled, more likely faulty.. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted March 17, 2023 Share Posted March 17, 2023 I'm going to take a long shot here: the switch was replaced with a non PoE switch, if not completely removed..... Quote Link to comment Share on other sites More sharing options...
Andrew luecke Posted March 17, 2023 Share Posted March 17, 2023 26 minutes ago, Cyknight said: I'm going to take a long shot here: the switch was replaced with a non PoE switch, if not completely removed..... Which is a good point.. When was the touchscreen last working? Has anything changed on the network? Quote Link to comment Share on other sites More sharing options...
JWANG Posted March 17, 2023 Author Share Posted March 17, 2023 Andrew, This episode happened after I replaced Comcast's modem w/ a Motorola MB8600 cable modem and a TP-Link AX1500 router. The network was reset as you can imagine. Initially Control4 came back as before, then I noticed the front door IP camera did not. I used the touch screen panel to reconfigure the IP address, I probably messed up something after rebooting it. The TP-Link router is connected to a Netgear M4100-26-POE switch, which is the core of my home network for all the wired devices, such as the Control 4 HC-250 controller, and TSWMC5. I hard reset the TSWMC5 by pressing the C4 logo when it boot up. I saw some message saying Inputs: IP not available....etc (pls see attachment). I wonder if I need the Composer Pro to look at all the IP address to connect the controller to the TSWMC5. Thanks gents! Justin Quote Link to comment Share on other sites More sharing options...
Cyknight Posted March 17, 2023 Share Posted March 17, 2023 are you sure that screen is hardwired? It may need to be connected to wifi. As long as the screen remains on the same network as the controller (and their respective ip addresses are correct for the network) those screens SHOULD automatically be adopted into the system if they were in their previously. Quote Link to comment Share on other sites More sharing options...
JWANG Posted March 17, 2023 Author Share Posted March 17, 2023 Hello Cyknight, It has a port on the back to connect to the socket in the wall(pls see attached photo). Due to my stupidity, when I set up the new home network, I noticed the TSWMC5 has the wifi connection enabled, I turned it off to force it to use the switch assigned IP. Maybe that's the reason why it has error messages during the rebooting. Is there any way to re-enable the wifi? I had it hard reset, so why it did not find the network via wifi? Justin Quote Link to comment Share on other sites More sharing options...
Amr Posted March 18, 2023 Share Posted March 18, 2023 6 hours ago, JWANG said: Hello Cyknight, It has a port on the back to connect to the socket in the wall(pls see attached photo). Due to my stupidity, when I set up the new home network, I noticed the TSWMC5 has the wifi connection enabled, I turned it off to force it to use the switch assigned IP. Maybe that's the reason why it has error messages during the rebooting. Is there any way to re-enable the wifi? I had it hard reset, so why it did not find the network via wifi? Justin When u reset the TS, it defaults back to a wired connection, take it near to your router, apply power and hook it with a LAN cable, add it your system and u can change it to WiFi from system Manager. Your dealer knows all these steps … Quote Link to comment Share on other sites More sharing options...
JWANG Posted March 18, 2023 Author Share Posted March 18, 2023 Amr, I don't know how I can hook up the TS with the LAN cable onto the router. The TS port is wall-mounted. I don't know the connector type on the backside of TS (see attached picture). Also the System Manager, is it the router network interface software that I can see the network mapping? Justin Quote Link to comment Share on other sites More sharing options...
mstafford388 Posted March 18, 2023 Share Posted March 18, 2023 You're going to want to get a dealer involved. If you factory reset it you'll need one to add it back into your system anyway. You also can't just wire it into the router as it needs POE. Hate to say it but you're in over your head trying to fix this on your own. Quote Link to comment Share on other sites More sharing options...
Amr Posted March 18, 2023 Share Posted March 18, 2023 13 hours ago, JWANG said: Amr, I don't know how I can hook up the TS with the LAN cable onto the router. The TS port is wall-mounted. I don't know the connector type on the backside of TS (see attached picture). Also the System Manager, is it the router network interface software that I can see the network mapping? Justin Am fully aware of C4, u don’t need to share any pics, when u put back the screen and after the initial screen u shared does it boot at all or it’s stuck at the text screen? U will need professional help in getting your system back on track! Quote Link to comment Share on other sites More sharing options...
Cyknight Posted March 19, 2023 Share Posted March 19, 2023 23 hours ago, Amr said: When u reset the TS, it defaults back to a wired connection, take it near to your router, apply power and hook it with a LAN cable, add it your system and u can change it to WiFi from system Manager. Your dealer knows all these steps … You can just do it direct from the TScreen Quote Link to comment Share on other sites More sharing options...
Amr Posted March 19, 2023 Share Posted March 19, 2023 1 hour ago, Cyknight said: You can just do it direct from the TScreen Bummer, they all can be done from the screen but am not sure in his case it’s not even booting up, does it? I guess a quick read into the manual can make things back on track. Quote Link to comment Share on other sites More sharing options...
JWANG Posted March 19, 2023 Author Share Posted March 19, 2023 Amr, No it stuck somewhere while booting up. After the text messages (last line was iP not available...), then the whole screen blackout. But I know the power is still connect to the TS because it is warm overnight. Justin Quote Link to comment Share on other sites More sharing options...
Amr Posted March 21, 2023 Share Posted March 21, 2023 On 3/19/2023 at 9:45 PM, JWANG said: Amr, No it stuck somewhere while booting up. After the text messages (last line was iP not available...), then the whole screen blackout. But I know the power is still connect to the TS because it is warm overnight. Justin Best thing to do is to re-image it and added it back to project! Quote Link to comment Share on other sites More sharing options...
Cyknight Posted March 21, 2023 Share Posted March 21, 2023 Meaning, your only shot is to use the C4 device image updater (a dealer tool) and (using the correct image version for your system), try to connect a computer with the program directly (via a PoE insterter only) to a laptop, in the hopes that it will see and/or recognize it. Note, the box still in the wall with the connector to the actual screen is a 'mid-box' that you can take out with the two screws - that will have a regular network cable leading to it if it's currently hardwired, or if not it will have line voltage - so please be aware that if the latter, that that cable is LIVE and should e handled accordingly. Either way, there's a regualr network port on it for the above. Quote Link to comment Share on other sites More sharing options...
JWANG Posted March 25, 2023 Author Share Posted March 25, 2023 Gents, I have good news and bad news to update. Let's start with the good news. Both Amr and Cyknight are correct. Touch screen could not display anything simply because it fails to locate the image file location in HC-250. When I unscrewed the TS housing box, I saw the power wire as well as the RJ45 connection port, which match Cyknight's description. Now the bad news, according to my new dealer pro guru, is that when the TS was hard reset, it actually went back to OS 1.xx compatible, which does not work with HC-250's OS 2.9.0. Even the pro guru couldn't get the image updater working after nearly 1.5 hours. In the end, he recommended that I should upgrade the home automation (with two option quotes, $9K or $11K). He also pointed out the switch was a managed one(?) that blocked his upload attempts (composer pro, image loader...etc). And the TS connecting to both PoE cable and wired power line is weird. Well, that ends this recovery operation, doesn't it? Even though I was thinking maybe another TS with working WiFi might do the trick. But it is really beyond my bandwidth and not worthy the time/money anyway. So I disconnected the power to the TS (both cable and hard wires), so it doesn't consume any more electricity. I want to thank you all for your attentions and supports. It's time for us to move on. I probably will rely on the 4Sight subscription in my iPhone 8+ to manage the climate until we sell this house. In reality, I'll be more cautious when buying the next house that comes with pre-installed home automation. Justin Quote Link to comment Share on other sites More sharing options...
Amr Posted March 25, 2023 Share Posted March 25, 2023 2 hours ago, JWANG said: Gents, I have good news and bad news to update. Let's start with the good news. Both Amr and Cyknight are correct. Touch screen could not display anything simply because it fails to locate the image file location in HC-250. When I unscrewed the TS housing box, I saw the power wire as well as the RJ45 connection port, which match Cyknight's description. Now the bad news, according to my new dealer pro guru, is that when the TS was hard reset, it actually went back to OS 1.xx compatible, which does not work with HC-250's OS 2.9.0. Even the pro guru couldn't get the image updater working after nearly 1.5 hours. In the end, he recommended that I should upgrade the home automation (with two option quotes, $9K or $11K). He also pointed out the switch was a managed one(?) that blocked his upload attempts (composer pro, image loader...etc). And the TS connecting to both PoE cable and wired power line is weird. Well, that ends this recovery operation, doesn't it? Even though I was thinking maybe another TS with working WiFi might do the trick. But it is really beyond my bandwidth and not worthy the time/money anyway. So I disconnected the power to the TS (both cable and hard wires), so it doesn't consume any more electricity. I want to thank you all for your attentions and supports. It's time for us to move on. I probably will rely on the 4Sight subscription in my iPhone 8+ to manage the climate until we sell this house. In reality, I'll be more cautious when buying the next house that comes with pre-installed home automation. Justin Well good luck to your next home and next HA project, I start by upgrading your iPhone 8+ to 13Pro Quote Link to comment Share on other sites More sharing options...
Andrew luecke Posted March 25, 2023 Share Posted March 25, 2023 2 hours ago, JWANG said: Gents, I have good news and bad news to update. Let's start with the good news. Both Amr and Cyknight are correct. Touch screen could not display anything simply because it fails to locate the image file location in HC-250. When I unscrewed the TS housing box, I saw the power wire as well as the RJ45 connection port, which match Cyknight's description. Now the bad news, according to my new dealer pro guru, is that when the TS was hard reset, it actually went back to OS 1.xx compatible, which does not work with HC-250's OS 2.9.0. Even the pro guru couldn't get the image updater working after nearly 1.5 hours. In the end, he recommended that I should upgrade the home automation (with two option quotes, $9K or $11K). He also pointed out the switch was a managed one(?) that blocked his upload attempts (composer pro, image loader...etc). And the TS connecting to both PoE cable and wired power line is weird. Well, that ends this recovery operation, doesn't it? Even though I was thinking maybe another TS with working WiFi might do the trick. But it is really beyond my bandwidth and not worthy the time/money anyway. So I disconnected the power to the TS (both cable and hard wires), so it doesn't consume any more electricity. I want to thank you all for your attentions and supports. It's time for us to move on. I probably will rely on the 4Sight subscription in my iPhone 8+ to manage the climate until we sell this house. In reality, I'll be more cautious when buying the next house that comes with pre-installed home automation. Justin Which switch do you have? Do you potentially mean router? Quote Link to comment Share on other sites More sharing options...
JWANG Posted April 13, 2023 Author Share Posted April 13, 2023 Hi Andrew, Sorry for being late in responding to your question. The switch is Netgear M4100-26-POE. I owe this community an update. Let me just say that it's finally over. As suggested by my friend, I ordered a 7" TS v2 from eBay. I removed the power box and used the RJ45 port only to power up the 7" TS. After enabling the WiFi connection, the screen came back up successfully. I chose the Director file in the HC-250 system. I was pretty happy even though the clock is off (Central time instead of Pacific time), front door security camera is off (never works),and one family dim light does not respond (used to be fine). Though I really hope the clock will correct itself (I'm not holding my breath), this is probably the last time I worked on this unforgiving/short-lifecycle Control 4 system. I will let the next house owner struggle with it. Justin Quote Link to comment Share on other sites More sharing options...
Amr Posted April 14, 2023 Share Posted April 14, 2023 6 hours ago, JWANG said: Hi Andrew, Sorry for being late in responding to your question. The switch is Netgear M4100-26-POE. I owe this community an update. Let me just say that it's finally over. As suggested by my friend, I ordered a 7" TS v2 from eBay. I removed the power box and used the RJ45 port only to power up the 7" TS. After enabling the WiFi connection, the screen came back up successfully. I chose the Director file in the HC-250 system. I was pretty happy even though the clock is off (Central time instead of Pacific time), front door security camera is off (never works),and one family dim light does not respond (used to be fine). Though I really hope the clock will correct itself (I'm not holding my breath), this is probably the last time I worked on this unforgiving/short-lifecycle Control 4 system. I will let the next house owner struggle with it. Justin Yep, it need to be added to the system by your dealer! So need to be deleted and then added by SDDP everything should work fine as before after this. Quote Link to comment Share on other sites More sharing options...
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