Derek Wellesley Posted October 27, 2023 Share Posted October 27, 2023 On my App, the Intercom Touchscreen camera icon is highlighted, but no one is calling or using the Touchscreen to make a call. I can't remember, is it normal for it to be highlighted (see attached photo) When I try calling the Touchscreen and it ringing a couple of time then I get he following message "Call has been declined (603)" (see attached photo). Can this problem be fixed by an end user or does it need tone fixed by Dealer? Kind regards, Derek Quote Link to comment Share on other sites More sharing options...
lippavisual Posted October 27, 2023 Share Posted October 27, 2023 Is Do Not Disturb set on the touchscreen? Quote Link to comment Share on other sites More sharing options...
Derek Wellesley Posted October 28, 2023 Author Share Posted October 28, 2023 6 hours ago, lippavisual said: Is Do Not Disturb set on the touchscreen? Not intentionally. Is there a quick way of finding out if it has be set? Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted October 28, 2023 Share Posted October 28, 2023 You need to go into HE and then Agents and then go into COMMUCATIONS and then Advance - Reset gateway - If this does not work Go into file Refresh Nav - Wait until it say idle at in the left bottom Corner - They reset Gateway again Good Luck Quote Link to comment Share on other sites More sharing options...
Derek Wellesley Posted October 28, 2023 Author Share Posted October 28, 2023 8 hours ago, Gary Leeds UK said: ou need to go into HE and then Agents and then go into COMMUCATIONS and then Advance - Reset gateway - If this does not work Go into file Refresh Nav - Wait until it say idle at in the left bottom Corner - They reset Gateway again Thanks Gary - I followed first set of steps and this did not change the status of the Touchscreen which shows the status as 2: Busy. When you say go into file Refresh Nav, I cannot see that file. Where do I go to find it? Quote Link to comment Share on other sites More sharing options...
Derek Wellesley Posted October 28, 2023 Author Share Posted October 28, 2023 On 10/27/2023 at 8:27 PM, lippavisual said: Is Do Not Disturb set on the touchscreen? I went into Preferences and Do Not Disturb is not selected. Quote Link to comment Share on other sites More sharing options...
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