No WiFi after power outage

[tiffmccaslin]

ETA: issue has been resolved. Appreciate the responses.
 

C4 customer here with unresponsive dealer - no WiFi since power outage yesterday afternoon (which lasted ~1 hour). Have confirmed there is no outage from WiFi provider (Verizon) and that surrounding neighbors all have WiFi. Already unplugged C4 main plug for 5 minutes and re-plugged in - no status change. Can anyone help? I am WFH and need WiFi… also need a new dealer reco. Thx! 

Edited December 19, 2023 by tiffmccaslin
Resolved

[Zappbranagan]

c4 doesnt have anything to do with your wifi.  You are using Verizon home internet, as your provider?  Did you reset the modem / router?  

[tiffmccaslin]

19 minutes ago, Zappbranagan said:

c4 doesnt have anything to do with your wifi.  You are using Verizon home internet, as your provider?  Did you reset the modem / router?  

It does when your C4 dealer replaced original router with custom equipment as part of original install… yes, have reset all. No status change. 

[eggzlot]

1 hour ago, tiffmccaslin said:

C4 customer here with unresponsive dealer - no WiFi since power outage yesterday afternoon (which lasted ~1 hour). Have confirmed there is no outage from WiFi provider (Verizon) and that surrounding neighbors all have WiFi. Already unplugged C4 main plug for 5 minutes and re-plugged in - no status change. Can anyone help? I am WFH and need WiFi… also need a new dealer reco. Thx! 

1) C4 has nothing to do with the internet service - again the dealer may have set up both, but they are separate so unplugging your C4 controller wont do anything

2) do you know what router/switch/access points were set up by your dealer?

3) there is a subsection here to find a new dealer, or you can post your general location and maybe someone will have a recommendation

[Matt Lowe]

do you have no wiif in that you cant even connect to the wifi at all? Can connect but have no internet? Can't connect even though it shows. We will need more details to know where the failure is. Likely an issue with the router and ISP crap gateway if you have one.

[Zappbranagan]

20 hours ago, tiffmccaslin said:

It does when your C4 dealer replaced original router with custom equipment as part of original install… yes, have reset all. No status change. 

What "custom equipment"? There is no control 4 modem.  So they may have replaced the stock ISP modem/router combo with something else, but that is not a control 4 issue.  it is a networking issue.  Do you have access to the GUI for your router?

Post a list of the equipment you have and exactly what the fault is.  As matt asked above, do you have wifi being broadcasted, but no internet?  No wifi being broadcasted?  can you connect to the internet by directly plugging a laptop into the modem?  

[tiffmccaslin]

the issues has been resolved - thank you!