AmalieLee

these facts are not facts...but ok...and facts can't be questions...

Why don't you just ask the dealer directly? If they have been accessing the system outside of normal working hours and you would prefer them not to then just say so.
It's not conducive to a good dealer/client relationship if before the install has even been completed you don't feel you can discuss this with them face to face before resorting to trying to find evidence through other channels.
 

If you want to look back, the OP 'thanked' me for the value I added, when I was the first one to point him to where the answer to the question was found. It seemed pretty apparent they're working with cracked Composer or something, but they had the temerity to throw shade at me for suggesting they use dealer resources to solve a dealer issue.

But, again, thanks for your opinion of your partial perception of the events unfolding, that's productive. I at least responded, several times, on topic.

saying they don't have access to the KB usually implies they're trying to DIY a solution and taking away from those who work for a living at this, and come here on their own accord to help out.

All he/she has to say at that point, (since I was the one who first offered help), is 'thanks, I'll point that out to my dealer.'

Ok... Generally I've been fairly quiet for the last year and mostly just reading the threads watching for new C4 stuff or other interesting 3rd party items, and or ideas. 
But I had to pop in and post before slinking back into the shadows...  Are you always this nasty to people and are you yourself a dealer, hopefully not mine if you are... I ask because many of your posts trend towards not so nice. The OP said he just upgraded, didn't say he did it and didn't say he didn't do it.  I think most of us assumed he upgraded via his dealer who didn't inform him of possible issues, conflicts, or loss of functionality.  Believe it or not, not every dealer is amazing and covers these things.  Sometimes a client calls and says they want to upgrade and so the dealer upgrades them, no questions asked. 
Yes you can read this thread and come to possible conclusions but why? What purpose does it serve outside of trolling someone. I'm sure I'll get accused of doing the same thing but if you look at my past posts you'll see that my MO is generally the same. There is no reason to be mean, nasty, ignorant, or otherwise to people.  
With that said, back to the shadows and maybe someday I'll just learn to keep my mouth shut. 

Thank you for a detailed response, even though you framed your whole post off of one comment I made and ignored many others (gasp, I also talk with other dealers, see many others quotes, and talk with my rep etc as I put in my post). Yes my frame of mind is based on you guessed it my own experiences, just like yours is. I appreciate your detailed response, but they all were use cases for your clients and nothing else as most of them can be done without the GUI.  I know, you threw in at the end you talk to many dealers/users from around the whole wide world and just to let me know its outside of this forum. Not sure why the chest puffing was needed as it added nothing to your argument, but it did give me a good chuckle. 
First I did say it's not just my systems, its the systems of most all the dealers in my area (3rd largest market in the United States). We often bid against other dealers, and you know we see their quotes/designs and they don't include the TV GUI. You are correct, there are many ways to design a system, and I personally think it's a bad system design to rely on the TV GUI for control and the money spent on it is better used elsewhere. Is it wrong to design a system with it, no you are correct it is not. Are there times its nice, sure the current music feedback is the only example I will concede to you, but it is 100% not needed as I can just look at another interface to see the song.
We install cameras on probably 75% of our jobs, the NVR video still gets to the TV without the GUI, and with obviously better picture quality (since GUI cam feed is only 720p). The movies are fine to browse on a touchscreen or tablet, never had a complaint. Sorry don't understand the word salad on your other example.
I'm not saying it should be dropped, but the time and effort that went into designing the new GUI could have been better spent in my mind on the app/touchscreen GUI. Adding wakeup/goodnight to the app, the actual customizing we all want (different room GUI for each user, locking out rooms from users etc). Also it's now focused on listen/watch only as comfort/lighting/security were left off as they know those are better controlled elsewhere.
I was actually asking you if you had some info from Control4 due to the absolute confidence your comment was made with. Your response though kinda proved my point, you like it and don't want it gone and have no real idea of how many people use it.(i'm sorry I don't care about you talking with dealers/users world wide I just don't) You are correct though Control4 probably does have a better idea of how much use it's actually getting, and based on their focusing it to the listen/watch plus favorites i'm guessing it's not getting anywhere near the daily/hourly/by the minute use the app/touchscreens get.
 

WOW, someone needs to calm down. No one forced you to answer buddy.

One of the best threads we have had for years - cheers