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IntrinsicGroup

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Everything posted by IntrinsicGroup

  1. IntrinsicGroup
    We'll be releasing separate drivers for vehicles, power walls etc. Vehicle driver is in the last stages of BETA testing and should be released soon. Just starting to look at a power wall/solar option, are there any particular features you want us to include or just echo the Tesla app as much as possible?
  2. IntrinsicGroup
    No worries, if you're interested in joining the beta, just drop a ticket at intrinsicdev.com/support and select "beta" in the category option. We're only able to run betas with C4 Dealers at present.
  3. IntrinsicGroup
    Here it is running on a T3... we're looking for some beta testers actually.
  4. IntrinsicGroup
    We don't set a public retail price for this driver, but most dealers sell it on at an affordable price - only one license is needed for your entire system.
  5. IntrinsicGroup
    Yes - TVOS14 is fully supported by the driver.
  6. IntrinsicGroup
    There's no changes in control between tvOS13 and tvOS14 so you should be fine.
  7. IntrinsicGroup
    Yes and it's all working!
  8. IntrinsicGroup
    If you can find a way of giving us more hours in the day, we'd be happy too!
  9. IntrinsicGroup
    Yes, it's scheduled to be completed q4 (subject to manufacturer commissions). Any feature requests or suggestions always welcome!
  10. IntrinsicGroup
    If you're an installer, we offer free showroom license for all of our drivers.
  11. IntrinsicGroup
    It looks like you have a non driver related problem - An Apple TV update can't stop the driver showing up as a source - that can only be done in your programming in Composer. We would recommend that you get your installer to look at this. The driver is full compatible with 13.4.8 - it's using Apple's Media Remote Protocol which works on all versions of TVOS13 and each update is verified by a global pool of experienced C4 dealers before being publicly released.
  12. IntrinsicGroup
    No problem - it's important for us that people can trust and rely on our solutions.
  13. IntrinsicGroup
    ***Recommended Update for HC800 Users*** We have been able to replicate an issue reported by small handful of users of the older HC series controllers where control was lost and did not automatically resume. It transpired that some commands were just to quick for these older processors to handle (particularly when upgraded to the latest C4 OS.). We have modified the driver to account for the longer processing time and recommend HC800 users upgrade to ensure connectivity is never lost. The latest version can be downloaded from our site: https://intrinsicdev.com/downloads/apple-tv-driver-control4/
  14. IntrinsicGroup
    That's right - if you have a problem, we'd always recommend the first step is to upgrade if there's a newer version out as it will address any known issues. As mentioned earlier, if you had problems before and still have problems now, it sounds like there's something else at play, as there's thousands of fault free installs across four different control eco-systems. If you open a new support ticket, one of our team would be happy to try and help you diagnose where the problem lies.
  15. IntrinsicGroup
    The old driver is still working as well - Apple haven't made any changes there, so if you haven't got control that would point to a different issue in your setup.
  16. IntrinsicGroup
    There's nothing stopping you running the old version of the driver if it worked better for you - you have no obligation to upgrade. In the old version we identified a scenario where if the ATV connection dropped momentarily C4 was unable to detect it and so the driver assumed it was still connected. We modified the driver to reconnect each session in 100ms, which is faster than you lift your finger off the button, so the new build supports this and means they'll never be a time when a connection fails. Of the several thousand deployed drivers, we currently have 3 reports of issues - all on the older HC series. We currently have two HC250s and an HC800 set up on test to see if there's anything we can do for this fringe case.
  17. IntrinsicGroup
    We've only seen this on the old HC Series. EA Controllers function fine and reconnect in around 100ms.
  18. IntrinsicGroup
    No problem! Glad it’s all working for you
  19. IntrinsicGroup
    We made a build to deal with specific issues relating to Amr’s site. That build will now go through a code review and testing and any additions may then get added into a future public release if it looks like they may be of benefit.
  20. IntrinsicGroup
    That's not how the driver works at all... the license isn't checked with every sleep and it's not a licensing issue that is your problem here. I believe our techs have replied again to your ticket, if you follow back up with them on there, they'll be able to work with you to find a solution.
  21. IntrinsicGroup
    Perfect. They'll guide you through it all.
  22. IntrinsicGroup
    Hi Amr, looks like our team replied to your ticket about an hour before this post. The driver is fully compatible with tvOS 13.4.5 with hundreds of installations on this build around the globe. They’ve asked you to submit logs via the support ticket as it sounds like there is something in your particular setup that is causing the issue.
  23. IntrinsicGroup
    A few people have asked about our setup video for this driver, so here's the link to make things easier: Apple TV | Control 4 Integration Tutorial | Intrinsic Dev
  24. IntrinsicGroup
    Yes, we have it in writing from C4, so we've not implemented it at present (pending them providing and official solution for this).
  25. IntrinsicGroup
    Auto-update is currently a feature reserved for C4's own drivers. Some third parties implement it but C4 are not keen on this. We've been told an official auto-update tool is being discussed.
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