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DriverCentral

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  1. Hey guys, We are aware of the issues that have been described here. One the issues was due to improper implementation of the our cloud driver on the developers side. This was fixed after we discovered what was causing this. We see some mentions about drivers not reactivating properly in a slightly different fashion lately. It appears to be with Chowmains drivers. We are investigating this, and will have a fix this week. It could be his drivers, or it could be us. But either way, we will get a fix out as quickly as possible. Now in regards to the recent server outage, I see some concerns about DC being a single point of failure. This outage shouldn’t have worked the way it did, the licenses should have continued as normal in this situation. But we fixed the issue pretty quickly. And are still making improvements over the next week. The drivers we’re back online within 1.5 hours. We’re really sorry for any inconvenience it caused anyone. And we really try our hardest to make the experience as seamless as possible for customers, and dealers. All of the developers that sell drivers on the site are extremely busy most of the time. And when we identify issues we all work together to get it fixed as quickly as possible, albeit occasional delays due to life and busy schedules. Thanks
  2. Hello this was a mistake on our server. When we updated the driver it deactivated then re-activated. The driver has many new features and a better email system was one. Sorry about that and thank you for using our drivers. Thanks!
  3. Hi If you are having any issues with any of the products on our site please go to: https://help.drivercentral.io and we’ll help you out. Thanks!
  4. RyanE is correct and yes the c4 driver is easy to install too The Cinegration one was primarily built for the alerts and notifications so dealers can quickly add value and ‘fun’ to the c4 system without all the extra programming.
  5. What wasn’t great about the integration? Did you use one of the two Dsc drivers on DriverCentral? I don’t know of basically anything they can’t do and the integration is fast and powerful
  6. It's because they were waiting for us :). A lot of new technology needed to be developed and tested to make this a reality and it's really a different kind of business outside of a specific manufacture. There are quite a few platforms (Control4, Lutron, Savant, URC, Elan, Crestron and others) so each one would be responsible for creating there own. We are brand agnostic and so the platforms can keep making their solutions better. We provide the link between platform and hardware for developers. Creating this marketplace is 5+ years in the making. Ever since the EV days we wanted to do this and lots of things had to fall into place before this could become a reality. Thanks! Admin Team DriverCentral
  7. The Cloud Driver was written as a way to link all drivers connected to DriverCentral together. Current models require each driver to license and perform auto update individually. This ends up being a lot of POST calls to the server and wasted resources on boot up. If you change controllers, all the drivers in the home will need to be re-linked with the new main controller. Many service tickets were simple things like this. The cloud driver makes this simple and allows the dealer to manage the home's driver network easily. The 'home' is attached to the project. If a Customer fires a dealer, we can move the project the new Dealer. I don't see this happening too much but it does happen and we've accounted for this. There should only be one dealer managing your home. That's how it works even from a Control4 point of view for RMA, Tech Support etc....
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