Don Cohen

Many thanks for this, @RAV! I had to adapt the instructions shown there, as the option for Step 7 ("Reload in Internet Explorer Mode") isn't present, (even when run as Administrator, and Edge shows I have the latest updates). But in exploring this further, there is an option elsewhere to manually add 'Internet Explorer Pages'. I entered the URL for my Luma NVR, and all cameras now show up. The only downside is that the 'permission' to have these specific pages load in IE Mode expire after 30 days. I guess I'll find out if it gives you the option to renew at that time, or if I have to add it manually once again. But at least this is a viable alternative. If there is any similar 'tricks' to get this working in Chrome, I haven't found it yet. But thankfully, at least this now works in Edge.

In case anybody else runs into a similar problem, I wanted to report back that I finally got this fixed. I went to Maintenance...Default...Restore... "Reset all the parameters, except the IP parameters and user information, to the default settings." Once I did this, the 2 Luma cameras (connected directly to the Luma NVR) came back online, and once I configured the DS2 and Chime via Custom Protocol, they came back as well. I had to re-enable the DDNS to access the cameras with the Luma App on my phone, and confirmed it was working. I still have no idea of what triggered this glitch, but at least a partial reset allowed me to get it up and running again. And on this subject, with all firmware updates in place, theoretically I should be able to access the NVR and all cameras using Chrome, rather than being restricted to the EOL IE. But as it was before this glitch, when I access it with Chrome, both my DS2 and Chime come up correctly, but the feeds from the 2 Luma cameras still do not show up. I guess I'll next have to contact tech support about this...

I have an Araknis Router (AN-310-RT-4L2W). I know some here don't care for Araknis, but it is the go-to for the company I'm working with, and it seems to work well for them. On the iPhone vs Android issue, I'm a bit puzzled. While this is a broad generalization, Apple is often more 'restrictive' while Android tends to be more 'open'. So I would have thought that having an Intercom Call come into the phone the same way a telephone call does (which apparently is the case with iPhone) would be possible with Android, using whatever tools would be required. So it isn't clear to me if this is an Android limitation, a Control4 limitation, or something else entirely. It would be a huge boost in functionality if it could work this way with Android phones.

Also interesting. Does anyone know if this functionality is planned for us lowly Android users??

Interesting. And you're absolutely correct about the volume thing - drives my wife crazy! I may have to remove her from the Intercom Call group unless this gets improved.

I also have the Chime VDB, POE, along with a Galaxy S21, and while the Intercom function "works", the way it works is not ideal. If someone rings the doorbell, there is a variable delay, which can be 5 or 10 seconds, and then my phone "rings". I have to then unlock the phone, swipe down the notifications, tap on the notification to open the C4 app, and then hit the green icon to 'answer' the call. This takes way too long. It should come in like a 'phone call' which I could then answer in 1 step. How does this work on your phone? If yours works better, I'm wondering if there are any configuration options on my phone that can be changed to get better performance. Thanks.

I appreciate the reply, but that is discouraging. It's puzzling, as it was working fine for 2+ years. It's out of warranty now (I assume 2 years, but haven't checked), so I doubt Snap One will be willing to exchange it. Although if a reset doesn't fix it, and they don't have any other solution, that might motivate them to do something even out of warranty. For now I'm running the C4 App using Bluestacks on my PC, but the images are smaller, and only refresh every 10 seconds. If I end up moving to a different NVR - how loud is the fan noise on the Synology unit? The Luma 510 is quite noisy, and because of where I have to put it in my theater room, it can be distracting (my whole system is a retro-fit, sometimes with limited options in terms of equipment placement). Thanks for the reply.

The problem remains. Any ideas appreciated. It's looking more and more like a reset of the 510 NVR may be needed.

As part of my home Control4 installation, I have a Luma 510 4-Channel NVR, with 2 Luma 510 Bullet Cameras, 1 DS2-Mini, and a recently added Chime Video Doorbell. I like to have Internet Explorer logged into the NVR, showing all the camera feeds, on the 2nd monitor of my PC. Yes, I know IE is old, about to die, but it's a convenient way to see all cameras at my PC, and is the only thing I use it for. It's supposed to now work in Chrome, but it never has for me. The original problem was with the Chime Doorbell - pressing the button always initiated an Intercom call to our T3, but only rarely went to our Android phones (which work fine with the DS2-Mini button presses). I initially had the Chime plugged into a TP-Link 8-port POE Switch, which some suggested might be the source of the Intercom problem. So I rerouted things, moving my printer to the TP-Link switch, and plugged the POE Chime into the Araknis 8-port POE Switch (210 series), where 2 Araknis WAP's, and the DS2-Mini are plugged in. (The 2 Luma cameras plug directly into the NVR.) For reasons I still don't understand, changing from the TP-Link switch to the Arkanis switch, resulted in loss of video from the Chime. I tried re-doing the Custom Protocol and configuration through the IE interface, but it never worked, and changes didn't "stick" (despite using the correct password and so forth). I then ran Luma VMS, and finally got things going by deleting the Chime, and then re-adding it. I then discovered that now none of the cameras showed in the NVR interface in IE. They all showed fine in the C4 App on our Android Phones, as well as in the Luma app. When I check camera configuration in IE, all of the information is correct, including IP's, protocols, etc., but now the Camera Names were missing. Similarly, the places where you configure image and video, where there is a drop-down list for the different cameras had empty slots for each of the 4 cameras. I've attached screenshots showing both of these. I tried to add the names back in, but despite it saying these were saved, no names ever appear. I can log into each of the cameras directly, and they have both the video feeds, as well as the correct names. But the NVR itself is somehow not seeing these names or the videofeeds. I spent well over an hour with Snap One support, with a TeamViewer session, but couldn't get things going. Troubleshooting steps which I had already done, and then repeated with him, included: Multiple reboots of the NVR Shut down, unplugged for 30 seconds, and rebooted the NVR Reset IE to factory defaults and rebooted the computer, with re-installation of the required Web Components needed in IE to work with the NVR Ran Luma VMS but the remote configuration menu does not include an option to name or rename the cameras Ran IE with Administrator privileges Tried running it in Chrome and Edge, but no images, no camera names. (And in Chrome I previously saw the DS2-Mini, and not the Luma cameras; now it didn't even show up.) Triple-checked all IP address and other network parameters - all are good, and unchanged from screen captures I have from the past. It's been infuriating. All cameras are visible in the C4 App, All cameras (and recordings) seen and available in the Luma Phone App. And I can directly access each camera through their IP address without difficulty. But nothing is accessible in IE logged into the NVR itself. His last suggestion was a factory reset, or at least a Device Parameters reset, but wanted to get other ideas before doing this, creating a lot of work, with uncertain confidence of success.

I have a 510 NVR, with 2 Luma IP cameras, along with a DS2-Mini, and a Chime added recently. I have the Luma cameras configured to record for motion only, but that doesn't seem to be an option for either DS2 or Chime. I can only configure them to continuous. If set to motion, they never record. Is this a limitation of my setup and configuration, or an inherent limitation for the C4 cameras? I would love to have these record only for motion.

I ended up adding Chowmain's SMTP Driver, and it will now send an email, with Chime Camera snapshot attached. So I can trigger that now whenever I want. Works like my DS2, and I'm happy about that. For reasons unknown, I could never get the Push Notifications to include the Snapshot attachment. I compared notes with somebody else's system, and the configuration and programming was identical for the Chime itself, the setup of the Push Notification, and the Programming. But mine would never include the attachment while his did. Plus, again perhaps an Android thing, or something particular to our phones configuration, the Push Notifications were often significantly delayed. I don't know if this is an iPhone vs Android thing (he is iPhone, I am Android), or what, but I'd still like to know why I could never get this going. But regardless, I've moved on to what I wanted to begin with: emails with snapshot attachment.

Much appreciated. I may use one of these options since the regular email function in Control4 doesn't allow email attachments, and the Chime driver doesn't provide the same ability to do this as the DS2-mini does. Thanks again.

Thanks - will check that out as well.

Thanks. I'll have a look. One last question: I have it configured now to send a push notification, and have configured the notification to include the Snapshot from the Chime. When I get the notification on my Android Phone, it shows the time and date of the notification, but the notification itself is not showing the Snapshot. I have to then go to History to see it. Is it possible to have that notification itself include the Snapshot? If it is, I'll keep at it until it works that way, since that is almost as good as a quick email.

Thanks again. I would prefer to have an email sent with a snapshot - is this possible as well, or is it limited to push notifications only?

Thanks for the reply and offer. I have the basics set up and it's working fine, and connected to my Luma NVR. But am trying to figure out if or how I can program it to email me with a camera Snapshot when it detects motion, as I can with the DS2-Mini. With the DS2 it's pretty straight-forward: the email parameters are defined in the DS2's Properties, and the "Send Snapshot Email" command is available in the Programming tab. I have looked everywhere for a Snapshot command for the Chime, but am not seeing it anywhere, nor anyway to do this. It does take Snapshots, as shown in the History, in conjunction with presses of the Doorbell itself, and I enabled and configured the Motion Media Event to include a Snapshot. So I can see snapshots for button presses or motion detection using the C4 App's history. But this is much more cumbersome than programming a simple email with a snapshot, again as I've done with my DS2 for a couple of years now. I can configure a Push Notification, and then open up the App, go to Cameras, and check history. But this is considerably more tedious than a simple email. Is this possible with the Chime, and if so, where are the commands hiding?

Seems like I'm just talking to myself. It appears the Controller reboot also fixed the Audio issue. I only hear audio from it now when using Intercom, so it's all good there. The only remaining problem now is wanting to get a Snapshot by email when motion is detected. I can't see any way to do that. And when I configure a Push Notification to do this, selecting the Chime Doorbell Snapshot as an attachment when setting up this Push Notification, no image is seen. I get the text notification that motion has been detected, but no Snapshot. When I check the Event history in the C4 App for the Chime itself, or for the Chime Motion Sensor, I'm not seeing any Snapshots. These are shown for Doorbell Presses, but not motion sensor detection. Is there no way to get a simple Snapshot sent by either email or push when motion is detected by the Chime Doorbell Motion Sensor?

Another follow-up: I rebooted my Controller, and now Chime Doorbell rings go to our phones in addition to the T3. Problem solved. Still needing help with number 1 and 3, with number 1 being the most important in terms of usability.

Regarding Item 1 - I tried out the Push Notification option, but even there, which works, but shows only the text. To see the snapshot, I then have to go to History and find it. Surely there must be a way to do this?

No worries - I was beginning to question my sanity! At least now I have fewer questions Good to know - thanks. I have a separate thread on the Audio issue, where another Dealer reported the identical problem in their own showroom, as well as some clients. I've never gotten an answer there, and thought that this might somehow relate. Oh well....

Thanks for the reply - yes, that's where I went to see about deleting them. But I don't see an option to delete them there. The clickable fields allow me to see the image, go to the post, download the image, etc., but no delete option. This is in Chrome on a Windows 10 PC; no difference in Edge.

I just added a POE Chime to my home, adding to a DS2-mini that I've had for a couple of years. In Composer, under the Intercom section for each, I'm puzzled by one difference I'm seeing. The Audio Control options for the DS2-mini are grayed out and unavailable, while they are blue and active for the Chime. I'm curious about this in general, but also because the audio heard at the DS2-mini when connected to my T3 during an intercom call, has always been poor - breaking up continually. No such problem when using either of our phones. I don't know if this is related, and probably isn't, but who knows. Any ideas? Edited to Add: Screen Caps added. Is there no way to delete previously uploaded attachments other than going to individual posts and deleting them there?

I just added a POE Chime to my home, for my garage door, having a DS2-Mini at my front door for a couple of years. I've run into a few issues: With my DS2, if somebody rings the bell, I have it programmed to email me a snapshot, and I figured it would be straight-forward to do this with the Chime. I've looked seemingly everywhere, and don't see how I can do this with the Chime. I can't find a command to send a snapshot. I found where I can configure a Push Notification, and add a Chime Snapshot to this, but this would go to my wife as well, rather than just an email to myself (she doesn't like to be bothered with this stuff). Is this not possible with the Chime, or have I overlooked something probably obvious? (I do see that it captures a snapshot in History, which can be accessed in the C4 App, but this is not a substitute for a simple email with snapshot. When we ring the Chime doorbell, my T3 is called, with an option to answer the intercom call. Works well. But it has not yet gone to my phone, or my wife's at all. The Call Group is defined as "All" in the Call Settings, which includes the T3, along with my phone and my wife's. 4Sight is up-to-date, and this works fine with the DS2-Mini. What am I overlooking? I like to have a browser window open on my 2nd computer monitor, showing live feeds from my Luma NVR for 4 cameras. The one for the Chime has Audio turned on, so I'm always hearing cars going by on my computer speakers. I can't find a way to mute this Audio without also having it muted for Intercom calls. Is there a way to do silence it except when on a Call? Thanks.

I hate to bring up a year-old thread, but my problem persists, and is annoying. I can answer DS2-Mini Intercom calls fine with our Android Phones, but with the T3, we can hear them, but they can barely hear us, as the audio keeps cutting out, accompanied by a 'squelching' sound at the T3. Previous troubleshooting is documented above, including making sure all devices have up-to-date firmware, both the DS2-Mini and T3 have reset, and in fact, each have been replaced by a new unit, with a new T3 installed this morning. It was very disappointing to see no improvement in hearing the DS2-Mini with the T3. Network topology is documented above, is relatively simple, and the problem was unchanged even when I connected the T3 by Ethernet, which seems to rule out a WiFi source of this problem. I used a relatively inexpensive Klein Tools HDMI cable tester, and no faults were identified. I realize this isn't the final answer, but spending a huge amount of money to test this cable seemed overkill. Running a new cable through my crawlspace is inconvenient to say the least, but is the only thing not done yet. And given what is reported in what I quoted, it seems doubtful that it would make a difference. I'm on 3.2.2, Drivers are up-to-date. I re-quoted @PHILIP1193 here because he found the same problem at multiple sites, including his showroom. Have you found any solution to this problem? I'm at my wits end with this, and basically can't use the T3 for Intercom purposes with the DS2-Mini. I'd love to get this functioning right, and happy to do additional troubleshooting.

I completely agree. One of the biggest advantages of the current series of JVC's is their Dynamic Tone Mapping for HDR content. This has both theoretical and real-world advantages of Sony's 'Dynamic Contrast Enhancer' which as best I understand, and relying on those who do better than I, is not actually even Tone Mapping at all (even though they sometimes imply that it is).